Shell Coles Express Brentwood

First time using Coles express in the last 6 years of patronage (sometimes 3 or 4 times a day) was reprimanded for waiting in front of the shop for it to open at 7 am on a Sunday. An ambulance attendant and myself were waiting for the door to open maybe around 5 to 10 mins before 7. Was told by attendant not to come early and loiter" as she couldn't complete her pre open tasks..... i said if thats the policy then there should be a notice outside warning potential early customers to stay away tilldoors open ..... I think it was because of our skin colour... but maybe it was because she had a bad night.... still no need to start our day off sour.... not happy Coles.... I love Coles service stations usually due to the great service by the attendants.... but this has disappointed.."

Topped up with half a tank of petrol here on 2/8/21. After about 20k the car would not start. Mechanic reported fuel had diesel like smell. This had caused damage. After three return trips to the mechanic at a cost of about $800 car is finally running as normal. As fuel receipt states ULP 91 the fuel must have been contaminated from the bowser. Submitted an online message to Coles via their messaging system on 13/8/21 but no reply. Utterly appalling product and service from Coles express!

The sales girl employed on 15th March 2023 is the worst sales person we have been unfortunate to come across so far.She couldn't care less about customers. Does she speak at all?Get rid of this person immediately and employs someone who know how to care about the customers who pay you the good money.Extremely disappointed Shell Coles!!

Rude lady complains she’s tired… then don’t work night shift??? Never coming back

Great service

Terrible service

Wow Coles Express Brentwood, first time I've been reprimanded for using a keep cup for your coffee, because your throw away cups are just better" apparently. Very disappointing."

On the 4th/05/21, I went to the petrol station Coles in Brentwood. They charged me $25 above what I had fueled. I complained and without my authorization or an apology they said the transaction hadn't happened and deduced the value again from the card, and also made a return for the same card that's gonna take seven days to get back to my account. Not content with the lack of communication and disregard, I complained that they could return the value in cash, since it was their mistake. They ignored me and called the police to get me out of the place arguing I was distracted their clients. I was treated like I was a criminal. This is the treatment that Brentwood's petrol station gave his clients. Besides charging twice for the same service still treats you like it's your fault. Shame on the way they solve the problem with the client.

OK good access

You don't need to wait for long time on everyMondays