Skate Connection Sunshine Plaza

Went in to purchase a T-tool, asked about the Allen key with in the product. The employee said the Allen key fitted the skates. Purchased two, tested one at home. The product didn’t do as intended so I checked for a refund and I was informed that no refunds were given even though the 2nd purchase wasn’t opened. The Staff member thought it was humorous and said it was a miscommunication. Never informed us about the regulated refund policy to begin with. Overall poor customer service and staff who couldn’t be bothered to inform buying customers that they don’t do refunds.

Excellent service, helped my son fitting a new helmet and offered great advice and modification of padding free of charge for best fit.

Went to the store and asked specifically about a certain product they sold and the store worker told us it would fit and would be useful for our skates and then we drove 45 minutes home just to find out that she was wrong and doesn’t at all know what she’s talking about. We then call up and explain that her knowledge was incorrect and asked to come back in for a refund and then told us they don’t do refunds and the worker also didn’t bother to tell us before purchasing their product that they don’t do refunds at all!Poor customer serviceLack of knowledgeToo lazy to explain there refund policyRidiculous policy and staff who know nothing about what they are then selling to customers.Won’t be shopping here again!

Great staff but didn't have all the gear for true skaters. Good shop to browse while you're at the plaza though.May have been sold out of stock over Christmas, not sure.

Excellent range of scooters at this FAMILY business.Great knowledge and passion for what they do and we highly recommend them on the Sunshine Coast. Check there range of custom scooters for something different as well. Very well priced and we are proud to supply such a good store like this one.

Fantastic staff with great knowledge. Large range of skateboards, roller skates and scooters for all ages. Prices are very competitive and reasonable.

Very unhelpful & unfriendly staff. Asked about a scooter bag they sell and he replied instantly that they have no stock & to just go online, I informed him that the bag is made in two sizes but the site doesn't specify which size they stock so hoped to see it in person. Instead of trying to find out the size or help I was told they have 5 stores, as if it's my mistake to even ask & totally irrelevant to the customer. No help offered getting details, no assistance, no point. Seemed more eager to get back to chatting with co-worker. The owner needs to have better sales staff to prevent customers just going online elsewhere (cheaper) & to avoid wasting time with unhelpful retail stores. Would of been a return customer.

Super friendly and experienced service!Great advice for skill level and preferred style.Thank you Monica for all your assistance and recommendations. Love my new speed skates and gear to keep me safe.Top place for beginners or professionals.

Love this store! Had some great help by a girl when I went in for some rollerblades. (Girl with a nose ring) They were super helful and polite. Even remembered me about 2 weeks later when I went in to look for something they did not stock, she helped guide me to another store. Very casual yet professional in their approach, perfect fit for such a store!

Staff member admitted to me she didn't remember her training" after I asked her what softness of longboard bushings they had in stock. She also didn't know what spacers were and when I asked if she had them she said that Bones Reds bearings might come with them