Koala Living

I had the worst experience with them. Will definitely never recommend them to anyone from my close circle. First of all their customer service is pathetic. We had to wait for almost 30 mins to speak to the sales staff as they were busy with other clients. In such a huge store having only 3 staff members with 50 plus customers around is totally not acceptable. We booked our furniture for a delivery. The sales staff mentioned while booking our order that once they payment is made the furniture will be delivered within two days which actually didn’t happen. The delivery contractor who is hired by them was a 3rd party, they sent us a text that they will delivery between 9 am to 12 but they called for delivery at 7am in the morning. We gave them my contact details for delivery but the contractor called my wife who missed the call because she sleeps with phone on silent. I am still wondering who calls for a delivery at 7 am. They are totally unprofessional once the store sales person was approached she lied to our face that we didn’t give any special instructions about contact number which we did. Unfortunately we approached the delivery company and they said they tried to make the second attempt but the supervisor at Koala Store didn’t let them pick the furniture. Now we have been told that it will be done next week.For all those who are booking from them or ordering online should be well aware that they don’t have any infrastructure to support logistics, their staff is fully capable of lying and misquoting and incase you are stuck with them their customer service is totally pathetic.I want to report them on their misconduct and passing wrong statement.

Amazing quality furniture with royal look! I bought this whole living room set for my new home! Can’t be more satisfied!! I also love their service and everything about Koala living. They always have stock and easy and affordable delivery options! Love it!!!

AVOID!Bought onlineDelivery dates much later than the estimate stef you buy .Quality of goods was lowVery uncomfortable chairsCustomer service didn't care or help at all

The customer service her is amazing, we changed our mind about the couches a few times and the staff were extremely accommodating. Great place to shop and the furniture is beautiful as well. Recommend it a 100%

Great service by Tshering at Essendon store. Highly recommend

The range offered by Koala Living is beautiful and the sales person who helped us (Yoezer) was very professional, patient and knowledgable. One of the furniture pieces we received had some imperfections on it (these things happen and I am not faulting the company for this) and Jane from the Koala Living Online team responded very promptly to our concern and went above and beyond to help us arrive at our desired resolution. I'm really impressed with Jane's professionalism and how helpful she has been.

Good place to buy furniture and really helpful staff.I met Tshering and very polite customer service.Thanks

Yoezer and her team helps us to find correct products which is suits for our dinning and living area . She is professional sales person , well communicated and have products knowledge of what she is selling . Highly recommended koala and living Furnitire. Very Happy what I bought .

We were served by Mirella. She went above and beyond. We bought 6 dining chairs. The quality and style is modern and beautiful. Loved the customer service at Koala Living. Highly recommend!

Good service. Quick and hassle free. Durable furniture and trendy. They setup furniture so well, so you can idealize better.