Air Conditioning Industries

We've been using Air Conditioning Industries for the regular maintenance and cleaning of all our air conditioners for a number of years now, and couldn't be happier with their service. They did the original install, and we've never had any problems with our conditioners. Very easy to work with - they reach out when it's time for a regular clean or check-up - which makes our life incredibly easy as we don't have to remember to get it sorted. Chris - 123 Training Solutions

Really really impressed with the customer service from these guys, and Troy in particular. They were very responsive in organising a time to come out and give me a quote, and always replied to my questions straight away, which was appreciated.On installation day, the lads were very friendly and did a great job. After the install, I spoke to the company and explained I would have preferred the tubes laid in a different configuration (ducted AC), and they came back out to reconfigure it the next day, no extra cost.Overall, the communication and customer service was top notch, and I would recommend to anyone.

Very very happy with the professional service provided. Had ducted air conditioning installed in my home. I was given a quote on the same day I called, thank you Troy. Cameron and his team did a great job installing, polite, professional, knowledgeable, helpful and made a big effort dusting and vacuuming before they left. Sophie, Julie and Michael in the office are focused on customer satisfaction as is their whole team. Thank you all.

We have our split system air-conditioning installed in our home on 28 August. The system is running very well. We would like to thank Shaun for his expertise advice and detailed explanation when quoting. The installation team of Luke, Joe and Trevor had done a professional and efficient job. Thanks also to Sophie and Julie at the administrative office for their prompt assistance in arranging . The whole process was executed very smoothly and professionally. We are very happy with the outcome and are enjoying the heating at home everyday. We would strongly recommend the company to any potential customers.

Fantastic service from start to end. Our Ducted AC decided to die just as summer began. AC Industries was able to quote quickly and were the lowest quote by a decent amount, didn’t try to sell us anything we didn’t need.Best of all they were able to fit us in 2nd week of December and everyone else had said 2nd week of January, so grateful to have a beautifully installed and perfectly functioning new ducted system in time for Christmas. Thank you for a great job!

This is the second property I have had Troy and his team install a ducted system for us. They are prompt with quoting, have provided professional advice and been clean and tidy with their work. They followed up to make sure everything was going well for us. Highly recommended.

From the time we called and asked for a quote to the finished installation took less than a week and every step of the way was efficiently and professionally handled. Michael was extremely knowledgeable about the products and was able to recommend the best ducted aircon system for our needs which we are very happy with and I'd certainly recommend Air Conditioning Industries.

Thanks for the great work installing ducted air conditioning in our Newcastle home. The whole team was friendly and professional, and were more than happy to answer all of my questions. Highly recommended.Alison

Our existing air conditioning system had stopped working in the middle of summer, (after 15 years) and we asked the original installers to come and give us a quote. After a few days a person came out, inspected the unit and suggested it needed to be replaced. We paid a $230.00 fee and waited for a quote. After several days I followed up about the quote and it came a day later. The quote seemed expensive considering the original duct work and wiring was in good enough condition to re-use. We decided to get a second quote. I Googled on the internet and saw the good rating Air Conditioning Industries had on a comparison site. I rang Air Conditioning Industries mid-morning on a Monday and had Troy Bayliss ring me back later in the day to ask if he could come and inspect our system the next day. Troy arrived at the agreed time on Tuesday and looked over our existing system, impressing me with his knowledge and friendly nature. He also pointed out the benefits of running a three phase unit, since we had three phase power to our house. Up until then, I had thought our original system was a three phase unit!I was pleasantly surprised when Troy stated he didn't charge to quote. Troy followed up the next day to inform that a quote had been emailed to me.It turned out that the Air Conditioning Industries quote for a three phase unit was comparable to the earlier quote from the other company for a single phase unit.On the agreed installation day three workers came to do the installation, right on time. All three workers were polite, professional and efficient in doing their work. Troy popped in during the day to check that the installation was going well and while there, helped lift the heavy and bulky return unit into place in the ceiling.By knock off time our new air conditioning unit was running smoothly and our place was left cleaner than it had been at the start of the day. Well done Air Conditioning Industries

Competitive prices and appreciated that the company completed a prompt physical quote, when a lot of other companies refused due to busy time of year. Michael was very professional and knowledgable and the people I corresponded with in the office were very helpful as well. Best air conditioning company I have had dealings with in Newcastle.