Cocoluxur

Cocoluxur





36 Reviews




Cocoluxur




About the Business

Cocoluxur | Australian Furniture & Homeware | Providing premium & natural living room, dining room, bedroom & home decor items and Furniture. Browse our full range of homewares online today.

Features

  • Credit cards
  • Delivery




Recommended Reviews

Geli
12.10.2023
Cocoluxur
Cocoluxur is the perfect place to find unique and stylish furniture pieces for your home. From the moment I walked in, I was impressed with the beautiful and unique pieces on display. The staff was incredibly knowledgeable and helpful in helping me find the perfect piece for my home. What I love most about Cocoluxur is the quality of their products. You can tell that each piece is made with care and attention to detail. If you're in the market for new furniture, I highly recommend checking them out. Don't just take my word for it, come see for yourself and experience the luxury of Cocoluxur.
Nathan Kovatch
09.10.2023
Cocoluxur
This store has such great pieces that are great quality and fast shipping. Highly recommend!
Liz Naval
23.09.2023
Cocoluxur
This store screams luxury at an affordable price. Friendly, efficient and fast service both in-store and online. From furnitures to rare finds homewares that you shouldn’t miss. Check out their goods before they ran out of pieces as they are not mass manufactured. Perfect gift ideas not just this Mother’s Day but everyday..
EJ
13.08.2023
Cocoluxur
Purchased mirror (paid $50 freight) which arrived damaged. Got offered to return at my own expense or receive 30% refund. Still have not received refund and no communication. Very disappointing. Will not be buying from here again. Do NOT buy from this place!
Suzanne Crawford
05.08.2023
Cocoluxur
An amazing shop with beautiful furniture & staff who are extremely helpful. I’m so happy with my purchase & can’t wait to go back ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Trang Nguyen
01.08.2023
Cocoluxur
Bought all my furnitures from this place, great pieces and high quality for an online store. Highly recommend!
Linh Nguyen
27.07.2023
Cocoluxur
Beautiful and exclusive pieces are available at this store. Love their showroom! We buy all our furniture from this store and could not be happier. Well done guys!
Elle Oh
21.07.2023
Cocoluxur
Purchased a shelf from here despite it being almost double the price of another store selling the same item (but it was sold out elsewhere). This took a month to arrive, despite reassurances that it would arrive within a week. The item wasn't listed as a pre-order and there was no communication about the delays so I had to constantly follow up about the item every week, sometimes with no response. Just really unprofessional as it should be their job to update customers on delays.The shelf then arrived damaged and poor quality, with chips on several corners and drip marks (clearly made in China). Despite this, the owner refused a replacement or full refund because their policy is to contact them within 72 hours and they didn't receive my message apparently. How are customers meant to know if they have received their messages if they don't even respond half the time? Most stores would do a refund or replacement for faulty items, but Cocoluxur's stingy policy shows that they place greed and profits above customer care. During this entire ordeal, I don't remember receiving even one apology and the owner gets defensive instead of owning up to her mistakes when you try to communicate.Also another review below mentioned that if you receive a faulty item, they make you pay for return shipping even though they should be liable for that since they sent you a faulty item in the first place. Wouldn't recommend, you can find the same items elsewhere for a lower price and way better service.Update: the item was not listed as a pre-order by the time I made my order - the pre-order description had been removed so it's logical to assume the item is ready to be shipped. Also I think it says a lot that the owner would rather accuse their customers of lying instead of admitting that waiting one month for an order only to receive a faulty item and then be refused a replacement or full refund is a poor customer experience.
Chelsea Langham
15.07.2023
Cocoluxur
Been buying off cocoluxur since Covid days, visited the showroom, amazing products. Very professional to deal with in person and online.Thank you cocoluxur team

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