Coles Hillarys

I’ve lived in the area for years now and have always enjoyed shopping local, it’s convenient and love talking to the regulars working, but lately, it’s been a absolute downer not so much with products but more with staff’s customer service.! I’m not one to be making complaints after complaints but lately I’ve had to ring to give Feedback on staff incompetence, rudeness and failure to even acknowledge customers. I’m tired off hearing We’re short off staff it’s ongoing, fix the failings or give more training in conduct and customer service.I waited in front off front counter for 30 mins to see staff approach, to then be ignored and when I asked could someone serve she rudely said she can’t leave her position but had no common-sense to ask anyone or even say someone will attend to you. But instead she had attitude. I have no time for this behaviour and am happy to go elsewhere.

It may not be as big as some stores but they do have a good range and staff are very friendly.

wanted buy fruity water can pack as seen on catalogue coles sent by email but couldnt find them in hillarys coles !apart from that all good

Not my preferred place to go to. The fresh food section especially seafood is often disappointing. Vegetables are sometimes good but overall often lacking flavor.

Ideal local shopping centre for locals. Easy in/ out traffic access.

I needed some talcum powderI spent ages up and down the isles, none to be seen. I followed a shop assistant. I asked the young man if they sold it. He went off to ask. He came back. Isle 10 he said. I said. I’ve been up and down there 10 times, it’s not there.He shrugged.I looked again in isle 10. Not thereI gave up, went next door and bought it from the chemist.Ignorant little sod.

Staff are always smoking out the front of the store. I've complained almost a year ago and nothing has changed. They go by the Thai restaurant and all the smoke gets stuck in the roll down blinds. It's disgusting.The parking is a joke at the best of times. Food is always low on the shelves no matter when I go. And I'm about to go back because my online order was wrong. Again.

Prospective employee. Tried to work through the complex process, when I tested positive for covid, only to be told best we part ways" from store manager."

Stepped in here by accident, but I loved the set out not too big but has everything you need