Bupa Aged Care Ashfield

My mum has been in care since February 2023. The staff are wonderful, friendly and always smiling. The office staff are so friendly and accommodating to my requests. When mum was to be admitted to the nursing home, I spent the whole day waiting but my mum refused to go from the hospital to the home. While I was waiting I was give coffee as well as biscuits. Later I was even served lunch which existed of battered fish, salad and chips. I asked why I was given this and the office staff member(James) said that they treat all family members as family. I was so caught up with emotional (being a very stressful day for me) that I have watery eyes. The care workers are so patient with my mother that they do everything to settle her down. I recommend the home to anyone looking for care for their parents or spouse. I give thanks and praises for all they do for all the residents. I am also given regular updates about my mum.

I work nearby the Bupa Aged Care and today I heard something horrific. Someone screaming out loud for help. Literally HELP ME

It has been extraordinarily hard having to place mum in respite care but I’ve had nothing but amazingly kind staff who work hard to care for often difficult patients. The garden is also a nice addition. Thank you Bupa Ashfield for caring for mum so well.

Very cramped small lounge room with not enough seats for residents. Unclean floors and surfaces including the mobile dining tables. Poor quality food not nutritionally balanced. Insufficient toilet ratios to resident numbers. Insufficient staff to manage dementia and behavioral issues leading to an unsafe environment and fear amoungst residents and visitors. Resident clothes and personal belongings constantly lost/stolen. Only ONE registered nurse on duty to care for over 60 residents located on two levels, from the afternoon until the next morning. My 95 year old father was a resident for 7 months. We recently moved him to another facility and we are all now so relieved, including dad.

I am deeply grateful to Bupa Ashfield and their staff for taking care of my father while I was overseas for a few months. I am happy with all the care my dad received. I highly recommend Bupa Ashfield.