Zamel's Jewellers - Carousel

Purchased a ring set with my husband 2 weeks ago, was told that it would take one week to get it in store. After calling multiple times only to be told we will follow it up and call you back" and never receiving any call back and still no ring

I bought a citizen watch, was not on displace, she made me to pay for it.the lady said give her 45 mins for her to go and get the watch. Waited an hour and half to get my watch. She showed the watch to me quick and I left in a hurry,did not give me a a proper citizen watch box and warranty for it but put in a zamels box. I left in a hurry for appointment. VERY BAD SERVICE AND LiES , NOT PROFESSIONAL AT

I got the same If you want to buy jewellery by you're here the staff are helpful and try to get you the best deal is fantastic have a great Range Necklace earrings you name it some really nice stuff I have bought a lot Over 10 Grands worth of jewellery from them they're fantastic

Bought a bracelet as a gift and had to take it back to get some of the links removed as it was too big. We were then given an extended care plan card (something we had purchased when purchasing the bracelet). Even the employee when we went into the store that day stated that the care plan card should have been provided at the time of purchase. This just concerns me due to the fact that if we had not gone in to get some of the links removed, would we have even been given the care plan card even though it had already been purchased? What would have happened if we lost our receipt?From there we were also informed that the bracelet was silver filled, not pure gold. We had been told by the sales assistant that the bracelet was pure gold upon purchase. This is another concern as well as disappointing as we had been sold a product under false advertising/pretenses.After handing in the bracelet and later being told it was being sent to Adelaide instead of the local jeweler I received no further communication from Zamels Carousel.I went in after 3 weeks to ask for a update, only to be told they couldn't tell me anything just that my bracelet was not there. When I asked for a rough estimate they told me they couldn't give me one.After a few more weeks I went in again to ask for an update only to be told the exact same thing except that they had sent my bracelet BACK to Adelaide, but if they received it back they would give me a call.After 10 weeks I went in to request a refund as Zamels Carousel had given me no communication, poor customer service and I had to follow up each time. I was also only explained to when I requested the refund that the wait time is roughly 6-8 weeks once the bracelet had been sent off.The lack of communication is unacceptable on the store's part and it has left me not wanting to purchase anything from Zamels in the future. It worries me that if I have any issues with my jewellery that I wish to have repaired or downsized by Zamels that I will receive no communication as well as false advertising.I would also like to note that when I went in to request a refund the assistant manager was rude, spoke over me as well as waved a piece of paper in my face. She also rudely stated in front of other customers that I was not listening to her when I had been, as I was seeking an answer as to how I could receive my refund as this couldn't be done in store. She was extremely dismissive when I asked her why I had received no communication that the bracelet would take 6-8 weeks and she said it was all a misunderstanding on my part.She then referred me to their customer service email and stated that I would be issued my refund after sending them an email.I received an email from customer service today that they put a rush order on my bracelet and I would be notified when the bracelet would be ready. This was after stating multiple times that I wanted a refund. They also stated and I quote I can only apologise for the length of time that this has taken

NO STARS! Rang regarding telemarketing texts i get from Zamels about sales etc. Have tried the customer service email details given but this was not a valid email address. There is no way of blocking these txts as it comes up as ZAMELS, no number. Why Zamels are you sending these nuisance txts, latest Mother's Day 2023, came today Sunday 16 April 2023.Have not been a customer for over 3 years now & with your annoying txts have decided never to shop with you again, i never gave permission for these! NO STARS!

Very upsetting afternoon in Zamels Carousel. Bought a Citizen watch for my partner which needed some links taken out. Left the watch there as the 1st assistant couldn't do it. Went back 30 mins later and it was still too loose. Told she was too busy and to come back another day. We refused to leave, and she ignored us till she served clients that were browsing, 1 did buy. Finally the shop was empty 2 minutes later the job was done. Was her power trip worth alienating 2 customers that will never go back. Final insult she changed the month to March, petty bith.

The ladies are very friendly and the service is always above and beyond. Very helpful staffs and always have a great deals.

Told to come back on a weekday to process faulty watch. Neglected to advise correct paperwork to bring causing a 3rd visit.

Wouldn’t even give you a starDodgy jewellery shop!Bought my engagement from here with in the first month the band snapped took it back they told me it was my fault after MONTHS of arguing they agreed to replace it with a “new one”Not even 2 weeks after a diamond falls out took it back again my fault so then it took over a YEAR through the ACCC to the point I had lawyers involved they still kept saying it was my fault I took the ring to another jeweller who then told me that 8 claws on the diamonds had snapped (in less then 2 weeks) and that gold was not poured properly and the whole ring it’s self was faulty including the design (please note 1 extremely large and 1 family buisness so I had 2 opinions)Took all the proof back and they still kept blaming me once I took the rest of the documents to the lawyers and informed them they finally gave us a refund in total I wore the ring for about 4 weeks at most and the arguing went on for over a year and a half