Petbarn

Worst experience ever. Phoned the store and they had the food. Drove an hour and got told I couldn’t have it. Young upstart staff member told me to stop my carry on and was the rudest I have ever dealt with

Horrible service. I started shopping here 2-3 months ago roughly every week. I’ve had a couple rude behaviours but thought nothing of it. I bought two packets of crickets got home and there were two crickets in one pack and one in the other. Because I don’t live close I didn’t bother. When I came back I said to one of the guys what I encountered. To be careful what they sell, if it’s old and dead don’t sell it. I got back didn’t you see what you were buying? I said no, I don’t open cricket containers so they don’t jump out. Secondly I expect the container have at least 50 not 2. Done nothing about it and left. Two months ago I bought a heat globe for $18 it lasted 1 month. So two days ago I bought another. It lasted 1 night. I still had the package it came in. I brought it back today and all I got was “There is no warranty on globes and you’d have to prove to me you have serge protectors. I got pretty frustrated and said mate this was 2 days ago not 6 months. Finally he said he would replace it. Asked for my receipt, I paid cash and didn’t get given an receipt, I didn’t think for a second this globe will only last one night. Not a good experience at all.

I've been a frequent feeder" for more than three years here

Just had the worst experience in this shop.Having been talked into this brand by this store for the past 3 months there has been no product and I have had to source this large dog food bag elsewhere. When I brought that up with management the bloke denied they did not have the product! Then said we haven’t had in the last month. Again a lie! Staff also are quite happy to advise no stock for the last 3 months and are quite happy to let customers go even when three months ago I requested them this was a problem and to get management to order more.So another customer advised me of an alternative in the store in front of the staff, which is great for me as no one said sorry for the hassle we’ve put you through! So worming / flexing etc and dog food business will go elsewhere! Gave them three goes to get it right but they don’t care! So we’ll use a company that does. The customer should not be argued with! An apology would have gone a long way!

Big open clean store very well stocked.Staff customer service was sparse and for what I was looking for the knowledge was minimal. I now have to go elsewhere for my baby turtle.

Fabulous service, served by a wonderful young girl. Helped to the car. Couldn't fault the service at all

Went in to get some food for a parrot I wasn't sure what food to get as I hadn't had one before I asked the worker and he recommended one I later found out he told me he doesn't know alot about birds, I reply that's fair enough what animals do you have he goes to reply I had a cat when I was little" keep in mind this person is mabey in there 30s so why are you hiring people that have no clue about real health on ANY animals at Ll don't think anyone should work at a pet store with no knowledge on how to take care of themNot %100 if this was Frankston but was a petbarn franchise"

They gave me a free puppy bag with tons of goodies.You guys are awesomeMy chihuahua Hulk loved out

Fast efficient service, good range and reasonable pricing. Also happy to price match with good staffing levels.

It feels rare to receive such poor service in retail these days. The junior staff were all friendly and enthusiastic. Unfortunately, the senior staff and manager at this store were awful to deal with; dismissive, rude and not remotely interested in helping and/or honouring a product warranty. I was civil and friendly but was completely shut-down and dismissed. Perhaps they were having a hard time, need support, or some training? I'm not sure but it wasn't a pleasant experience. If you have any product issues, don't bother travelling in to attend the store - call their customer care team, where the staff are friendly, courteous, will listen and review any issues (thank you!) As for this particular store in Frankston - based on the attitudes alone, I won't be returning.