Bespoke Hair

The worst customer service I’ve ever experienced from a hair salon. Was booked in with Brent but got Lara as Brent was unwell. That’s okay, these things happen. Wish they’d given me the opportunity to rebook with Brent who seems like a decent person. Whereas Lara is rude and dismissive.I went to get my greys covered. Got home and they were completely visible. Paid $220 so rang up the salon and Lara said to come back in. I was back within the hour. There was another guy there who came and looked at my hair who I asked, ‘I’m not imagining this right? My hair is still grey?’ He completely agreed and asked Lara what she’d done. She told him. He said that what she’d done would actually highlight the greys rather than conceal them. A time was agreed upon to return the following weekend so my hair could be fixed.I went in this morning but wasn’t there for long. As Lara was consulting with Brent about the best option I sensed her being quite hostile to me, saying over the top of my head, ‘She doesn’t want it brassy but she doesn’t want her greys to show,’ in a curt tone. I’ve been getting my hair dyed blonde for the last decade and brassy is a definite look that people try to avoid. They were asking me what I wanted. I’m not a hairdresser, I’m a teacher, so I wasn’t completely clear with my communication, only that I want my greys concealed and as natural a blonde as possible. I don’t expect the parents whose children I teach to read to understand the reading process. I consider it the hairdresser’s task to know their trade.Lara continued to be rude in tone and manner so I said to Brent and Lara that I was going to leave it, as I tied my hair in a ponytail, and find another hairdresser because I sensed that Lara was being hostile. She was clearly being cranky. She said with definite tone, ‘I’m not being hostile. It’s in your head.’ She left the chair to return to the counter, at which point she said in a raised voice across the salon, ‘Make sure you pay for your coffee before you leave!’ Brent just looked at me. I said, ‘She is being hostile. It’s not in my head.’ He didn’t say anything, so I said. ‘You don’t go to a salon to get your greys covered, pay $220 and walk out with grey hair.’ He just shrugged his shoulders. I left.

Couldn't recommend Bespoke enough! Lara is amazing and such a talent. Its always a fun and enjoyable time popping in for a trim. Never disappoints. 5*'s

Caitlin always does a fantastic job!

So happy with my cut and colour. Lovely relaxed vibe on the salon & excellent coffee next door @wide awake

This morning my hair was at my waist. I’ve been wanting to do the chop chop for years but every time I went to a hairdresser they managed to talk me out of it - Are you sure? Are you really sure? Oh but it's so long! Nono

After having my hair butchered elsewhere, I went to see Brent and was happy with with what he was proposing as a remedy. The day of my subsequent appointment Lara phoned to ask if I could attend earlier and I agreed. When I arrived it was clear she would be cutting my hair and when I asked where Brent was I was told he was away. They could have phoned me beforehand to offer me a reschedule. Lara was clearly in a hurry and rushed through a shampoo (no conditioning), didn't section off my hair to cut it (just three big chomps) a quick blow dry and I was out in less than 25 minutes. The side which was longer before I attended is now shorter and I have one blunt side and one angled side. It looks terrible. If she had somewhere else to be, it would have been better if she called to reschedule rather than rush through a hair cut. Also, if a stylist is away, the customer should have the option to reschedule. I went ahead with Lara as I'd only visited Brent once and thought maybe Lara is a better stylist.I am not going to get into a slanging match, but I was not in a hurry. I had tickets to a show starting at 8pm and was happy to keep my 6.30pm appointment. The offer for an earlier appointment just gave me extra time before the show. I was not the one in a hurry. Case closed.

So my sister went here on the 24/1/2020 for grey balayage, she was there for 4 hours, had 3 different bleaching products used because they didn’t know what would work, the stylist was rough with her head and hair. She paid an excessive amount for the services provided, the bad results and overall experience. She was not happy with the results as they in no way resemble the reference pictures and have left her hair incredibly fragile, coarse and patchy. The customer service in response to her asking for a resolution has been unprofessional and appalling quite frankly. The only solution offered was to cut the damaged hair off which would leave her with not much more than a pixie cut. No refund or reasonable fix. If there were zero stars, that would be given.

Lara and her team are professional, thoughtful, friendly, and care about doing good work. One of the best hairdressers in Hobart that I keep going back to!

Brent and Lara are just awesome...both with distinct superhero qualities!...Their space is funky and alternate but also super efficient and perfectly located with easy parking! The fact that they have a high grade coffee shop associated with the business is not a bad thing at all either! I can't recommend Bespoke enough!