Pacific Smiles Dental, Capalaba

1 star because it's not possible to give 0.Attended this dentist in February, told I needed 2 fillings - got one done and now cannot floss between those teeth permanently.Attended today to get the other filling done, was told I actually need 4 - was not told this in Feb. Also, I would be paying to fill a tooth that would need a root canal in the future, offered no option to do the root canal instead- was told to just 'fill the hole' which would create a toothache and more dental work but 'at least the hole would be filled'.This man had no bedside manner, was polite to nurses as they walked in and out before turning to me to say non-reassuring things like I'm going in blind" and "This is what the file says" in a very final and rude way.Dental work is expensive

Dr Alan is fantastic, always clear and polite, attentive to any potential pain or issues and does great work. Highly recommend.

Caitlin is a very gentle Dentist she pulled two of my front teeth and did not feel a thing even a day later still no pain she should get a raise i have been to a lot of dentist and she is the only one that has never hurt me getting teeth pulled.

If I could rate lower, I would.In the last week, we’ve received threatening phone calls, text messages and now emails from this clinic’s accounts department, demanding we pay for our daughter’s appointment from 2 months ago.We have always paid in full, at the time of our appointments. On this occasion, the receptionist scanned our Medicare card and we were advised that our daughter was covered under the CDBS and that there was nothing to pay.Two months later, with absolutely no prior invoicing received (either via post or email), this rude woman from accounts starts demanding we pay immediately and threatening us with legal action.She also claimed that their legal team had tried contacting us but we’ve not received a single voicemail or email from anyone regarding this.This franchise is either completely incapable of taking responsibility for their own mistakes OR they’re trying to double dip and take payment from both the government scheme and the patient.

Contacted to enquire on wisdom tooth removal, I was advised to book a check up and clean at $170, as this was their process to check and quote the wisdom tooth removal. This included x-rays. I let staff know I was quite anxious about the visit due to being nervous around dentists but I don't think the staff are well suited to dealing with nervous customers as the cleaning was very painful and I was told my gums were 'angry' which is why it was hurting. I have had many cleans before and was aware it could be uncomfortable but should not be painful but was dismissed when I questioned this. Eventually I asked to stop as the pain was quite intense, I was then advised to book in a second consultation in about a week to finish the clean once the swelling died down. After I asked, I was told this would be another $100 for a second attendance.I believe this could have been attended to better as I was there to be quoted on my wisdom teeth and the dentist would / should have been aware of the inflamed gums / infection in this area and was aware I was attending for my wisdom teeth yet proceeded to do a clean which left me in a lot of pain and then told me to come back in about a week to start the process of removing the wisdom teeth. They should have removed the wisdom teeth on this attendance or at least told me that the cleaning they insisted on would inflame my gums so much they wouldn't be able to do the procedure I urgently needed. It seemed like a money making tactic with no regard for the pain I was in. I ended up going to Skye Dental who provided me a free wisdom tooth consultation and booked me in within 24 hours after confirming the teeth were inflected. Their pricing was nearly identical to Pacific and in fact I ended up spending more, but the staff and dentists were much more accommodating to me and my nervousness, and they were upfront about the costs. I would rather pay more to be treated promptly and professionally. Pacific did send my x-rays to Skye very quickly which was appreciated.

Professional empathetic and very hight standard of work. Receptionist always get back to me promptly and are able to make my appointments easily.Dentists and assistants are incredibly understanding (I am an absolute BABY at the dentist) and they help to make me feel very comfortable.Their facilities are good premises are clean and work is very high standard!!Also open Saturdays +++

Thanks for a waste of time. Yes everyone is lovely there. Only thing lacking is communication please do not ask me 3 times to rebook a routine clean! When I was coming for a consult quote to have my 3 last teeth removed, and dentures that I had to rebook only to find out if I can’t come tomorrow. I am done is it so hard to get a basic quote. Thank you for crossing you off myblist

DO NOT GO HERE!I was quoted $1,000 and told I needed 7 fillings. I just wanted to double check and make sure that was correct so I got a second opinion. During which I was told I only needed 1 filling which cost $180. While I understand there is always going to be differences in professional opinions $820 and 6 fillings is not a difference in opinion it is a scam. I am so glad I trusted my instincts and did not get the unnecessary dental work done.Definitely do not recommend going here as it’s clear they exploit their patients by trying to prescribe unnecessary and expensive treatments even if you don’t need them.

Dr Alan was wonderful - I am pregnant and still in the sick / nausea phase, and Alan was so gentle and accommodating to make sure I was comfortable the whole time. He was very welcoming, gentle and explained everything as he went. Would highly recommend for anyone who is a bit nervous or sensitive.