Ombudsman WA

Did nothing. Conducted a sham of an investigation that took months longer than stipulated. Did not answer our enquiries. Sided with the department that perpetrated our trauma.

Wouldn't waste my time again. No way are they independent. Complaint about unfair treatment from City of Swan regarding a noise abatement for talkback radio at 4.30pm and the reply was nearly word for word the same as the CoS response.

Well done Debbie everything solved in very quick time Laurie of BROOKTON

A useless organisation and a waste of taxpayer's money. Staff at the WA Ombudsman do not care about the rights of Western Australians and instead look for reasons to fob them off onto other organisations with less powers when it suits their social and political objectives. My privacy was breached by an FOI Office who released over four hundred pages of my medical and personal information - a breach of the FOI Act. The WA Ombudsman would ordinarily handle such a complaint but because the information was of a health nature and because the FOI office was part of the Health Department they palmed the issue off onto HaDSCO; a toothless organisation that cannot achieve the resolutions I am seeking. HaDSCO said they were satisfied with the health department's apology for breaching my privacy and now that's the end of it and they have closed my complaint. If this had been any other organisation breaching privacy in this way it would be dealt with by an ombudsman. The WA Ombudsman will look for any excuse it can to palm you off onto toothless agencies with less power even when the breaches to privacy are so much graver and more profound than those possible by other Departments.

Opened a case with them no response other than an automated email saying someone will call. The TIO are meant to be there to help when the telecommunications companies fail us but here I am with ongoing problem with TELSTRA for 10 weeks now and the company meant to intervene and help 3 weeks later have not even called to assist once. Utterly disappointed all round!!!!!

Lady dealing with our case left, they didn't know what happened to our folder. All that time gone. And did not ask us to come backin. how did they know who was deal with case if it was lost?

Totally agree with over 80% of reviews for this organization, absolutely useless, frustrating and self serving. 31 of 39 reviews so far are one star only, not a real good strike rate! Would not properly investigate my complaint against another State administrative department, indicating all they had to do was say sorry". Then I realised they were in the same building."

Ombudsman happy to endorse Transperth's actions in not providing customers their change while riding a bus. Transperth are effevtively stealing from the public. Shame in both of these entities for allowing theft of public money.

Terrible service. Well no service. No impartiality, no empathy, no understanding of how to resolve a dispute. I am shocked that this organisation continues to operate without the Premier stepping in and sorting them out. A disgrace to themselves, to the state and to the people who rely on them. Shut them down and stop wasting tax payers money.

The Ombudsman WA is a farcical institution hiding behind the power ultimately assigned and entrusted them by the public they are supposed to serve, protect and represent. They are dialectically averse to that which does not serve their own interests. They are not interested in providing a fair and impartial service to the public—as they feign. In fact, they do the direct opposite of what they profess they are assigned to do by providing the public with an unbefitting divisive disservice and inconvenience by safeguarding and sustaining the malpractices of such agencies as the Department of Education.The Ombudsman condones and supports the DoE by giving them free rein to act as if they are a law unto themselves. NB The DoE have their own “Labour Relations and Workforce” officials who stand in judgment of their employees and work in concert with State solicitors to sustain their authority and power without contention from any other authority, especially the Ombudsman’s Office.The DoE repel and forcibly shun themselves from Government Accountability—an activity which the Ombudsman’s Office enables and supports. A function and responsibility of the Ombudsman is to hold Government Agencies to account—how ironically pathetic that they don't enforce what they are entrusted and assigned to do.The Ombudsman WA is set-up to serve their own self-interests and the state government agencies they are supposed to investigate and hold to account. The stark reality about the Ombudsman’s Office is that it is a useless, wasteful, otiose and unnecessary institution that rorts the supporting taxpayer in order to pay for their salaries, and generous employee benefits, while perpetuating a perturbing and feckless sham.