OTR St Marys

Dirty store, needs regular cleaning, food old and stale (Yuk!) coffee awful (beans burnt) terrible, this place used to be good years ago, has gone downhill now, ok only for petrol.

Great place for washing my carUsually get petrol here as well

Attended mid afternoon; on the petrol/customer side all good. Big let down was my coffee ordered via the OTR app. The coffee was great ( hence 3 stars) but the wait of near 10 mins passed expected ready time, when no coffees were being made not near good enough.Comfy upholstered seats in need of a vac, my table on the otherside of Subway area wasn't clean.

Absolutely dreadful service by Dinesh. These guys have not fully integrated to Australian society and need more training when it comes to been polite and customer service.

Absolutely appalled by the rude service received today at OTR St Marys usually pretty good in there. I was rudely served by Sonia who joined in 2020 maybe she should not have joined as her customer service skills are appalling. Sonia should not be customer facing with her bad attitude. It was like she was going out of her way and doing me a huge favour by serving me all I wanted to do was pay for my diesel. Very disappointing must try harder next time. Doubt I will go there again and if I do I will avoid the rude Sonia on the till, best you do too if you want courteous service.

Thank you to the lovely attendant who served me today around 4:15pm . While she was serving me a extremely impatient and rude man was completely invading my person space and refusing to wait his turn to be served . She politely asked him to move back and continued to communicate professionally even when he was speaking incredibly rudely to her . I was in a rush and left the store pretty swiftly but wanted to say thank you for your kindness and professionalism.

Would be great if there wasn't a busker outside of the dore that was not tuned, didn't know what he was screaming, didn't scare my kids by being there. I understand more than many that sometimes we need some help in life but, ignoring the fact that it's illegal, the fact he was just playing like a 2 year old on their first 3/4 and ignoring that he wasn't actually singing anything worth praising (not participating prizes here) he was scaring my kids, if I was a more gentle type of person I can honestly say he probably would have made me turn away or be over concerned.I think maybe inform employees of the laws surrounding loitering, hawkers, busking and trespassing so that when they request someone leave the premise that they have a confident leg to stand on.I am not out to lower business ratings, as you can see 4×⭐ I'm just being highly detailed as to not cause confusion or concern.

Why am I waiting for people to finish making coffees before I can pay for my fuel. Next time I'll drive off

Large variety of products with good srrvice

Great service, really friendly staff