Berkowitz Furniture - Furniture Store Melbourne

Our salesman was really great and helped us create a set of 8 dining chairs in a beautiful Zepal velour fabric. After a few months' wait, we were disappointed that all of our chairs had damage done to the velour during the chair-making process. This was mainly on the seats, coming from right to left. The chair maker must have scoured the material with some sort of tool during the making process. Berkowitz were initially very good, advising that the chairs would be replaced. But we found out that the maker was the weak link in the chain - they are called Sun and Sun. They didn't want t re-make the chairs because they didn't want to lose money. We spoke with Mr Berkowitz himself, who also didn't want to lose money on the sale, and asked us to pay for the chairs to be re-done, despite acknowledging the fabric damage. It wasn't reasonable for us to pay twice for the chairs. We asked if Mr Berkowitz could arrange for another chair maker in Melbourne to make the chairs, but he said that Sun and Sun were the only people they use. Berkowitz gave us a refund. The level of after sales service was poor. They even asked us to speak with Sun and Sun, who we found had a third world approach to customer service and Australian warranty rules. We shouldn't have been referred to Sun and Sun since Berkowitz sold us the chairs. It took 2 months after the chairs were delivered damaged for Berkowitz to switch from saying we will fix the chairs to we won't fix the chairs, but will give you a refund instead. They also downplayed the damage, despite the delivery man, and later, a Berkowitz assessor, who came over to see the chairs and advised that we can't sell you chairs that look like that. During the 2 months, we asked Berkowitz if we could have loan chairs while they were umming over our damaged chairs. They were kind enough to give us loan chairs, which meant that we had chairs over XMAS for our family gatherings. However, it was a shame that after a 6 month wait for our custom made chairs, we were obliged to go elsewhere to get chairs. We went to Berkowitz because they advertise that they are a family business. We weren't made to feel a part of the family.

Very happy with the whole Berkowitz experience. Sales staff very knowledgeable and took me through the lift chair's key features - advice given was useful in helping me work out which one would best suit my needs.When it came to finalising the order and arranging delivery, Merri made it a breeze! Could not fault - shout out to Billy the delivery man for his attentive and courteous service.The chair is excellent! Good job all round.

Earlier this year we purchased two new leather recliners from Berkowitz Blackburn. One of the recliners recently developed a minor fault which we reported to the Store. The Staff responded with friendly and willing assistance and arranged for a Company Representative from IMG to call at our home to inspect the problem and carry out any needed repairs.The follow-up was prompt and the Recliner has been fixed to our total satisfaction. Well done Berkowitz and IMG.John and Sandy Tuininga.

Bought a Weave rug 3x2 mtrs. 50% bamboo 25% wool 25% viscous. Very disappointed after 2 years showing signs of wear and dirty even after cleaning it. Should have bought a all wool rug.

I’m a local guide. Feeling very accommodating and no pressure for sale indeed as other reviews said. At blackburn store, we Came in on a Sunday late afternoon 4:20pm and still feeling welcomed, the floor staff knows their product very well. Very good price and good design. Ended up buying here. Surprised to know this is a long running business from the heritage photo also.

Usually don't review but we were so impressed with the service we received when purchasing a Yoko table at the Essendon store and then pick up at the factory outlet later in the week. Before we collecting the table we realised we'd ordered the wrong size table and had to change. The process was smooth and with just enough communication to ensure everything went well. Definitely a good place to shop for furniture!

I had a great experience from start to finish. My new sofa was delivered within the time frame advised, the delivery people set it up and took any packaging with them and I came home to my lovely new" living area. The sofa looks and feels exactly the way I imagined. The odour from the fabric protection took about a month to disappear

Wanted to share a shopping experience both my husband and I had at Berkowitz DFO Essendon last weekend. Richard Villiva was the salesperson that assisted us with our search for a couch. He was not a pushy sales person, but offered awesome advice and was extremely responsive to our 'many' questions and doubts. He was absolutely a pleasure to deal with, was very helpful and relatable in his role. Great service all round. Anth & Rose Walsh

Excellent in-store experience. We had a very friendly, helpful and knowledgeable sales person. They knew their products, warranties, and provided accurate delivery estimates.Store had a wide selection of furniture pieces available to browse. Pleasant shopping experience.Office administration was also very good, when calling to arrange delivery. Would buy from again.