247 Doctor - Home Visiting Doctors

Firstly this was the only one of 5 services i tried to book an appointment with that actually sent a doctor. I booked around 6pm and got a doctor before 9pm which was great. However the doctor wasn't very thorough or eager to assist with my symptoms. But was fine for a vital check. Again was great that they said they would send someone and they did! A lot of bad experiences with other home doctor providers in that respect.

Website doesn’t work for sending an enquiry, email address is incorrect as emails come back as undeliverable. I stayed up late for a Telehealth appointment for a medical certificate as I was too sick to leave the house that day. Doctor called me (she sounded like she was half asleep) and said she would email a medical certificate to me. I never received one. Called and spoke with the admin lady (who makes you feel like you’re inconveniencing her by calling as she always sounds busy & like she works from home), who said she would re send the medical certificate to me as I hadn’t received it, and still nothing. Called again the next night and asked her to email it to a different email address, and still nothing. So I had a late night appointment at 11pm on Monday with half asleep doctor (idk why there’s no dedicated doctor who takes Telehealth appointments for the night), had to make several phone calls to the receptionist who doesn’t seem to enjoy being called, have attempted to contact via a undeliverable email & can’t get in contact with the broken online ‘contact us’ form. I did everything right, and tried to be patient, but I still have not received a medical certificate & it’s now Thursday. Do not use this service, it’s unorganised, unhelpful, and inconvenient. You’re better off going without. Really disappointed.

The call attendant lady is very rude. Not interested in listening to patients condition and cuts you off in the middle and hang up the call. Very poor service and no politeness. Would actually rate 0 stars.

Rang at 6.30am Sat morning due to long wait time they say you can leave a message and they will call you back without loosing my place in the queue well its now 3.01am Sunday and still have been called been staying awake all this time waiting and I have enough to worry about with the wife being taken to hospital Sat morning and I cant drive untill I see a doctor a oncall nurse advised me so here I am still waiting on to find out now that they closed at midnight well whats the 247 for if there not 247 false advertising and giving people false hope of a doctor. No dam wonder Qld is stuffed with doctor service and Im not having ago at the hospitals not at all just the after hours docs. Tried so many after hour doctors today some dont call back and some dont service 4207 waste of bloody time all this is. Not happy and not feeling to dam good either after all this time

Absolute disgrace. We booked in a home appointment for our 9 week old son at 5.45pm, the teller told us 1-3hrs for a doctor to arrive. We waited up until 1am in the morning tried calling numerous times and heard nothing back and still have had contact since. Do not recommend.

Linda the receptionist has terrible customer service. Booked an appt for my toddler, despite very standoffish phone manner. Had to cancel the appointment because he fell asleep waiting for the dr to arrive. Linda was very abrupt and reprimanded me for cancelling because now I have to change things". Would not recommend. 13SICK is a much better service."

Not happy at all!! I would give this service zero stars if I could. I called them after 5pm and booked a doctor for a home visit because my 8mth old baby was having high fevers over 39°c with flu and hadn't been eating. The lady on the phone said the doctor would call me after 6pm when she was on the way. I waited up until 2am and tried to call them back several times and left messages to call me back but nobody returned my call! I had seven kids at home with 3 under 4 yrs old so I couldn't even take my bub to emergency. Booked into a doctor today. Won't ever try this home doctor service again

I called 2 times! No one picked up! It gave the pre recorded message then went silent for 5minutes. No waiting music or anything, I thought I wasn't doing something right. Then after 5minutes of silence it hangs up!There online booking doesn't work either, here I am needing help. 0 stars.

Made an appointment on the app. Appointment was confirmed. Called up after the time had lapsed to check that I’d done everything correctly. Receptionist, Linda just said that they didn’t have doctors for my area tonight. No apology or explanation for the false appointment confirmation. I asked if she could recommend another service and she hung up on me. What a waste of time. I could have been taking my one year old somewhere else instead of waiting around. Really irresponsible on their part.

Supposed to be 24/7 but my calls were never answered after a recorded message just goes to silence then call disconnects