Camera House - Broadway

This is the third time I bought my camera gear from them. First time is some ND filters and some peak design accessaries which I needed 2 hours before I depart for my Ski holiday. 2nd time, I bought the carbon fiber Peak Design tripod from them, when there is a waiting list on it's official website, they get me the tripod to me within 2 weeks, must shorter than the actual waiting time on the peak design official website.This time, I bought a Sony A7R4 from them. They took additional 100 AUD off the cheapest price I found online, just because it was an open box (to be honest, the camera is brand new with no shutter count, if they don't mention to me, I wouldn't even know). They also told me about the 600 AUD Sony cashback deal. Super happy with the shop.Young is my technical consultant. He is super into photography himself, and we have great conversations. And, he price match everything I buy online, but the difference is I can try everything before I purchase, and I know if I don't like it, I can just return it and get my money back. Why order online, when you can get your hands on the products before you pay, with better personal service with some times cheaper price?Highly recommended!

Been here twice, first time was not the best because I felt like the staff were a little rude and talked to me as if I was pretty stupid. But the second time was super nice, I forgot what his name was but I went in last Friday to get French passport photos and he was super accomodating and explained everything to me and just overall good experience. Probably just different staff but just my experience

I took my kids to get passport photos here, and while the service was done quickly and efficiently (with just a half hour waiting time to develop and print), the Australian Passport Office rejected the photos due to too much post-production editing, which means now I have to get them re-done.Don’t go here for passport photos. Go to the post office to do them.

Got my passport photo taken here! Mitchell was very helpful and a good chat! Definitely recommend this place:)

I used Camera House Broadway as the shop in Katoomba has now closed. My experience at Broadway was great. Excellent service that was well communicated which positive results. I'm not the smartest person when using a camera but felt totally confident with the advise and service given to me that wasn't condescending. Recommend.

DO NOT USE THEIR REPAIR SERVICE!!!!!!I dropped my camera off here back on October 21, 2022.Was charged $59 to assess my Sony RX100vi that had water damage.They quoted me $850 to fix it. That is ridiculously overpriced, but they're using a 3rd party for repairs so sure they need to make their cut too. So I agreed and was told 2-4 weeks.I call every month for an update and they give me the run around, and say they will check on it and call me back. They NEVER call back.It is now March 19, 2023. FIVE MONTHS LATER and I still don't have my camera back. It's safe to safe, they have ROBBED me.AVOID THIS STORE AT ALL COSTS.

Thank you Chris from Camera House Broadway Amazing service.I Ordered products and they came on time as agreed.Chris also went out his way to deliver goods after hours.That’s good service, Keep up the good workMelanie

A great range of film stock which is rare at most camera places in Sydney right now! Mitchell helped me with what I needed, taught me all about the ISO numbers and which have finer grain and warmer colours for sunny days to overcast evenings, an extremely professional and knowledgeable young man. He also showed me prices he could match and how to get the best deals with a smile. Very welcoming and friendly assistant. Highly recommend them!

I have never written a negative review. But my experience at Camera House Broadway was the worst customer service I’ve ever received.I dropped off my film for processing two weeks ago. First, I received film in my email that did not belong to me- somebody else’s photos. After calling I was told it was a mixup and I’d receive my film shortly. I waited three days to call again, the new employee I spoke said there was no note of the mix and began to investigate where my film could be. My issue was not prioritized due too a busy store and I was told they’d call me back by the end of the day. In fact every time I spoke to an employee I was told I could expect a call back. I never once received one, and I called the store about this issue 6 times over the course of two weeks.Finally today they informed me my film was destroyed due to a machine error.I was never informed by Camera House of what happened, I had call multiple times to get to the bottom of my issue. Then after two weeks and destroyed film I was just offered a refund and replacement roll that was cheaper than my Portra 400 that was destroyed. Things happen, but I would expect that in the event of a film error like this I would be informed and offered some better compensation for the issue- or atleast a roll of the same value as the one they destroyed.Super upset about the service here and I definitely won’t be returning.

Staffs are rude and racist. I wasn’t sure on which product to get when I first went there so I asked the staff on duty, He snapped me off by saying that they don't have much varieties and I should get what they have. While I was searching on google if I should just get that product, he suddenly changed his tone and spoke friendly to the white customer who had just walked in. I couldn’t help but notice the difference in behaviour. I bought the product anyway because I needed it and after payment, I thanked the man but he didn’t even reply back. I asked for receipt and he looked annoyed. I didn’t bother on writing this review until today, I called the store about whether I could get my film camera developed and the staff on the line replied “film camera? What is that? I don’t know what is a film camera.” Are you kidding me?? Working at a camera shop and not knowing what film camera is absurd.