RSEA Safety Essendon Fields

I came looking for work boots suitable for flat feet and was immediately greeted by Francisco who was very knowledgeable and went above and beyond to find the most suitable footwear. People like him are the heart and soul (pun intended) of a business and a special thanks for the customer service that exceeded my expectations.

Great selection of gear. I've been buying from this store for ages. I've had no issues in returning items. Super friendly staff, in particular a big shout out to Heather. Become a member. Great customer service!

I made two click and collect orders at this store recently. Both orders were made in the evening. On both occasions, the next morning, I received a courtesy call to inform me that my orders were ready. The store is welcoming, well-lit and impeccably clean and well-organised. Both of my orders answered my requirements exactly, fit perfectly and are of high quality. I am so impressed by the product range and the ease and efficiency of the click-and-collect process that I've just completed a third order.When collecting my order today, I was assisted in a very friendly and professional manner by a young gentleman named Francisco, who made sure that I was completely satisfied with all the contents of my order, which was beautifully placed in a reusable bag. (Always appreciated.)Just as a comparison, I made an online order with Sydney Tools over two months ago. I'm still waiting for it, and only receive updates when I initiate contact. The extensive, high-quality product range, the ease of the online ordering process, and most importantly the superior customer service provided by team members like Francisco is why RSEA Essendon Fields has my ongoing return business.

After much research for safety boots including Google reviews, I decided to drive beyond my nearest RSEA store and head to Essendon. There, I was met by store manager Mark who provided a premium customer experience, as other reviews indicate. Mark took his time answering my many and varied questions and made sure that I had all the necessary information. He also ensured that I was fitted with the correct size and that the boot was both comfortable and appropriate for my foot. I want to personally thank Mark for his exceptional knowledge, patience and service and highly recommend others visit this store for all their safety workwear needs.

Great customer service! Had an issue with some boots I purchased a few weeks ago but Charli helped me resolve it quickly and efficiently when I brought them back in and explained my problem. Would definitely recommend shopping here! :)

Great experience. The Store Manager looked after me well, I walked in with a long list of garments I needed sizes for, he took the time fitting me & even filled out the Order Form on my behalf! Definitely the place to go for your Order Form.

I arrived to the shop 30 minutes before opening during lockdown and the manager Mark, allowed me in to purchase all my essentials for the day. This store needs to be open earlier for people like us essential workers purchase things we NEED to work with and wear. Thank you Mark for your help and continue doing it.

I am a regular customer.. today Heather the assistant was excellent. Her service beyond expectations . Recommend if any1 wants excellent service to go in and see Heather. She deserves a pay rise.Thanks Heather

Great staff and a very good store with a wide selection. I returned a pair of boots one week after purchasing them as they turned out to be quite uncomfortable. They were extremely accomodating and understanding. They exchanged them with absolutely no hassle at all.