Arena Apartments by CLLIX

Loved the apartment has everything a family could need and had great views modern facilities. Good location walking distance to southbank water park and lots of cafes restaurants.

Stayed 3 nights 4 days as a family of 5, zero house keeping the entire stay - I don’t mind cleaning up but would had loved fresh towels, toilet paper, laundry powder, garbage bags etc replaced at least once! While making breakfast for my kids I grabbed a bowl and found it was dirty looked like someone ate pasta and then it got put back. Beds were terribly hard and stained. Lounge was stained, it resembled a couch you’d chuck outside for your dog. We were charged parking despite it being on their website and in the room that parking was complimentary for guests! And we still haven’t received our $203.00 deposit from our stay that was a week ago. Staff seem unhappy with their job and not willing to help guests. No way to check out early as there is no place to put your keys safely despite a sign saying to put in box… there was no box anywhere!Only positive was the pool and location.

Very poorly fitted out accomodation. 2 seater couch for 4 people. No glassware, mismatched crockery, stains and mould on blinds. Smelt funny. Building works opposite makes it very noisy from 06:00 to late. Carpets worn and walks dirty.

Great apartment, good amenities and location. Arena is our go to place for when we regularly visit Australia. Good size apartments, well fitted out with great amenities. My wife and I can easily spread out for remote work. Easy access to downtown using the bus and the local West end area feels great - more like you're at home than in a hotel. Will definitely return. Thanks Arena apartments.

The apartment is located in West End and not far from the exhibition centre. The apartment is clean and spacious. We had the two room apartment, one room was ensuite, and the other has a common toilet. There are restaurants very close to the apartment and all within waking distance. Coles and Woolworth are located nearby as well.

This was the single worst hotel stay we’ve ever had. After requesting city views we were placed straight across from a building site. After getting in late Friday night, the check in process after hours was shocking, no proper instructions and gave up on accessing the car park .On 5 hours sleep we were awoken at 6am by workers and loud drilling from 6:30am on a Saturday which sounded like it was IN our front master bedroom. Guests should NEVER be placed in a position like that or at least warmed and offered a discount!I rang CLIXX support around 7am and contacted support for a hotel change or refund to book another place, by 9am I had to go to the front desk where the girl had no authority and couldn’t put me onto a manager, frustrated I rang support and looped back to the same front desk with no support twice. this was extremely stressful and the was ZERO support, I kept trying until mid day then gave up. They were happy enough to take the $700 for 2 nights but no support what do ever if something goes wrong, very poor management and customer care. still seeking support and a response .

Apartment was clean, staff were friendly. Car park was an extra but will worth the $25 per night. Room had great views, somee street noise but overall a fantastic experience, will definitely be staying here again

I have been hotel hopping the last 2 weeks due to domestic violence.I had some special requests that needed to be considered before being able to book anywhere for my next stay.The receptionist problem solved for me within the first minute of my call. I also urgently needed early check in, to which they did their very best to accomodate me, I was very happy.The room itself was immaculate, a very well thought out design for the room. Stayed in the 1 bedroom terrace on the bottom floor, wish I could have stayed longer it was a beautiful spot!The morning of checkout I went into reception freaking out about something related to the timing of my return for the security deposit.I decided to be a Karen" that morning and demanded to see the manager lol.They handled my frustrations very well and eased my mind

This place must be under new management? Our QLD wide company always books our stays here at least a few times a year. The room, service and check in this time was very much below average. The room…gross, dirty, I can’t have any of the windows open as it is open to the outside public walk way, so I am enclosed in a dark box looking at stained blinds. The fan in the bedroom was broken, only works on high, because of that the blinds were blowing around hitting the windows, so no sleep for two nights. Working away from home is hard enough let alone not being able to have a bright open, clean room :( I asked to change rooms as soon as I checked in but she refused and said that they also closed in 15mins so can’t help me anyway! My 20 other colleagues were ALL staying on higher levels with open patios and cleaner rooms…I’ll most likely have our company change accommodation from now on.

Arise Arena have been consistently clean and well appointed rooms fir the 6 years I have been coming here the location is handy to everything. It has always been smooth sailing to book and stay. I prefer to stay here then anywhere else.