David Jones - Bourke Street Mall

I was absolutely horrified after asking a Male employee if he could direct me to the ladies' bathroom, and was told there are no public toilets and that I would have to go to Myer. I was mortified when the David Jones employee told me to F" Off and get out of the store. I have never felt so frightened in my own country in my whole life. I was made to feel as though I was a foreigner in the City I was born. Very surreal"

sad to see David Jones, Australia prime shopping retail turn into what happen today. what was happen is I was in David Jones Melbourne City store. and I pick a Tommy Hilfiger top and the price mark as 79 than extra 20% off. when bring to casual the cashier told me that is $119. I let him know is not the price marked as 79 and 20% extra. he himself checked on the system also walk to the rack and check than came back told me maybe the price wrong but if wrong can't be all wrong, because after I went checked all the same design marked as 79. so he asked me to wait he checked online so I think only few minutes wait. but he actually went into the website and start scrolling one by one. 10 mins or more later he still checking, than I ask how long should I wait? coz this is ridiculous that I have to wait there to go into their online website to check one by one. so I suggest him should he ask the higher authority to see what can they do or say. than he say oh ya..later on keep looking for manager and still couldn't find the answers. he refer to a senior staff I believe than they both discussed and I still wait patiently. after 20 min I give up and say that is ridiculous and walk away. I went back to the rack to check all the price and is all price as 79. the senior staff came to me after all the hassle and say they can do the special price for me.but I just refused to take anymore. very sad to see our high premium retail store turn into this scenario..After I posted the review on their Facebook review someone actually ask to provide details and the bourke Street manager will contact me. But unfortunately After waiting for 5 days unfortunately it hasn't. I strongly believe if the company can't do what they promised I strongly think they shouldn't promise what they can't achieve. Unfortunately on my review title on Facebook I press the wrong button by saying that I RECOMMEND David Jones but actually I'm not. No wonder DJ have to sold the empire kingdom coz under this poor management I believe there are more shopping options out there

Do not buy online in David Jones!I’ve paid extra money to get the product delivered. Purchase arrived damaged (box in perfect conditions but coffee cup with ? drawing pen stains). Really poor only customer. I had to go to the near shop store, where product was available as per website stock. The store did not have the product at the color requested (? website mistake).So when I asked for a refund of the delivery (money waisted on the drain), they said David Jones can not be responsable for delivery costs. What a way to screw clients! So far, the first and last experience buying in David Jones!

A beautiful large store with immaculate staff and surroundings. The was an unusual display of fish in the window and flower displays throughout the store. Well done!

Have been to David Jones Bourke St many times but never had such a horrible service before! I went to customer service on level 1 to pick up my online purchase. The two ladies working there were both wrapping something while chatting enthusiastically with each other. There were people queuing up and no one knew how much longer we needed to wait. For 15 minutes, there was no greeting and after I said ‘Could you hurry up a little bit?’, no response. I WAS IGNORED OUTRIGHT! Eventually one of the ladies turned around and stared at me before she went off. I was served by the other lady after another 5 minutes. Her attitude ain’t better, either. These two ladies demonstrated no work ethics nor professionalism while on duty. Very disappointed indeed!

I ordered two items online from David Jones, however when they arrived one of the items I received was a different colour to what I had ordered (white instead of pink). I emailed DJs and received a reply advising how to return the item - there are no DJ stores within 3 1/2 hours of my house, so returning via post was my only option. The email advised that they don’t offer replacement items, only refunds - if I wanted the item I originally ordered, I would need to place another online order, which would also mean paying for postage. Not ideal when the incorrect item I received was their mistake in the first place.

I was signed to a the Loyalty Prgram, no idea what this is and never received any so called rewards, without my consent by an unethical consultant working for Ella Bache. I no longer live in Australia and have made more than 10 requests to have my profile deleted. The Privacy Team have attempted to delete my profile but have been blocked by management. The question all shoppers need to ask is what is this company doing with our data. This question was asked by one man to a Analytica which eventually resulted in the entire company folding.

Whilst at DJ'S I was looking at the clothes in Veronika Maine. I was approached by a most delightful assistant by the name of Helen. Her service was impeccable. She gave guidance where I needed it and I was so grateful for her input. She is an absolute credit to your store. Thank you for the wonderful shopping experience