O'Brien® AutoGlass Warana

Dont waste your time or money. Competitor is friendlier, more experienced and cheaper! At Obriens, the two guys sitting behind the counter were rude and patronising. Firstly, they couldn't find my booking and i was looked at as an inconvenience. They were unorganised and hadn't printed out the order from the call centre yet. I was then given a 50/50 chance of my chip cracking during repair, for which I would then need a new windscreen. So I needed to reprioritise the booking just in case they did crack it. I appreciated the honesty from the workshop staff. I didn't appreciate being patronised and spoken down to by the old guys sitting behind the counter. I needed to know the lead time of a new piece of glass for my car (knowing it would likely be a week at least) since they suggested they order them the night before." I didn't want to be driving around with a crack in my field of view for a week. I've worked in both car yards and motor claims for years and when asked if I had rain sensors and ADAS

Great team working here, very professional and friendly.Highly recommend.

Took my pride and joy in to get the windscreen replaced and when I received my car back there were pieces of sealant and chunks of plastic over the dash and floors. They have also broken a piece of my windshield wiper, I understand these things happen but to not tell me and send me on my way is average.

Great receptionists, and the workers did a good job on my vehicle. Great experience overall

Great service, my windscreen was replaced and I was in the road within 1 hour. Great staff working here. Highly recommended.

Was for my uncle, but good service and doesn't take to long waiting time 1.5hr and was able to go through insurance company so no charge

Absolute scam. Left rear window placement 650 dollar. The window itself costs 140 dollar and the only thing they have to do is apply the sealant and place the window, not more then 15 min work because the old window is already fully removed. After complaining 25% discount, but still a crazy amount for 15 min work… no, just an absolute no!

Just popped into O’Brien’s as my rear view mirror had fallen off. I wasn’t sure what to expect, or the cost. I was greeted instantly by a very friendly manager by the name of Ross who immediately attended the vehicle and advised they could do the repairs there and then. Ross engaged technician Tom who was also extremely friendly, professional and helpful and 5 minutes later, the mirror was remounted! It’s rare to get this type of excellent service these days and I was even more impressed when Ross advised No charge for the repair! Wow. I’ll never even think of using any other establishment for any glass repair or replacement, thank you very much guys for a brilliant customer service experience. 10/10