Merlino's Christmas Trees

We come here every year to buy our Christmas tree and are never disappointed. The trees are always beautiful and its a wonderful experience with the exceptionally friendly and happy staff. Thank you Merlino's!

I’ve bought from here before and last year I had a very positive purchasing experience. The tree I got was 6 foot and with preservatives it did deteriorate fast. It lasted just until Christmas (about three weeks) but it was my first time and I thought maybe my expectations were too high. For last year’s experience I’d have given a 4/5.I’ve decided to go back this year and was unable to get a six foot tree. I came later in the day so that’s my own fault. The five ft trees were really unimpressive so I got a four ft one. Whilst the gentleman who helped me pick a tree and carried it to my car was wonderful, the cashier put a real bad taste in my mouth. She was not helpful, very short, actually didn’t even look at me when I was speaking to her. Amongst other things, she gave me responses like, “Nope, none” and “From memory, I don’t know”. From memory, she doesn’t know? Hmm ok. What does that even mean. She just wanted me to pay and get out. This was around 2pm so it’s not like it was the end of a long day if I’m trying to justify her bad customer service. Already, I’d give this experienceA 2/5 and any changes to this will depend on the life and quality of my little tree. So I’ll give it a 3/5 average for now and that’s being a bit optimistic. I’m going to try elsewhere next year.

Robert was very helpful and accommodating to our tree needs. First time I've bought from them and I will be a returning customer, reasobably priced, very knowledgeable and provide tips on how to keep your tree fresher for longer

I finally found the perfect Christmas tree, cut from the farm, this morning! So green and healthy and aromatic. It's not very big, but it's very beautiful, and I made it taller by putting it in a pot : ) almost too nice to decorate!

Merlino's Christmas Tree farms is the definition of 5 star service, the staff are awesome and super friendly, the range of trees are absolutely beautiful and many of them extremely fresh, the prices are fair and offer a good delivery option as well. The only thing I'd recommend would be an online portal to purchase trees, but besides that well done team!

Got the most beautiful tree from the lovely Sharee. She went well above and beyond by letting me buy a tree that was meant for her!!! It was wrapped and put into my car. A lovely experience.

We go here every year to get our Christmas trees and every year it’s great! Everyone who works there is so lovely, I presume they are all family, but even if not everyone there is a Merlino, you couldn’t tell! The only problem I have with the entire experience is that we only get to do it once a year. Great people, great set up. Thank you for being one of our Christmas traditions!

Great team at Merlino's, very friendly and incredibly helpful. Understandably they are extremely busy at this time of year but they manage it very well. The tree is an absolute beauty, it looks and smells incredible. We are regulars here every year and will continue to be into the future. Keep up the great work team!

Worst customer service! Called in the morning asking specifically about Colorado Blue Spruce The older lady rushed the conversation, and stated yet to having Blue Spruce in stock. Drove 40km to their shop to be told they sold out last week. This has got to be the most pathetic customer service.