Westpac Branch Macquarie Centre

Poor service all around. Trying to make payment. Bad information given out. They don't listen and to the point of yelling at you the customer and making mistakes...The Asian woman with long black hair in a pony tail needs to take a lesson in customer service. You are representing a bank and not working for a take away shop. Rotate folks out of this bank. That's why banks are shutting down as we don't need people like you.

I opened a simple bank account in Westpac, which I was denied by the HSBC reception lady twice by different unreasonable reasons. She even asked me to book an appointment because she said no staff can help me atm, it was an hour before their official closing time!Then I went down the Westpac bank, and had a very nice staff with good manner to help me. She helped me very promptly and settled down everything for me. She didn’t even rush me off when the time passes their closing time. She gave me lots of professional information and instructions.

absolutely useless,went in to get a new card and after wasting an hour of my life told me that they cant actually help me and i would have to call them.

Slow service, long queues, unhelpful staff who blame head office, the worst experience

Setting up an account with Joey and he was really helpful! Very patient and informative.

Daniel Chen was really great. He literally stayed after hours waiting to accomodate me and never rushed to finish off the service. He patiently waited and explained everything in detail. Was genuinely surprised at the level of customer service in bank.

Today I visited Macquarie branch to solve some issues relating to my account.Swastik was very attentive, friendly and efficient. In 10 min all was solved.Thank you Swastik!

I was trying to deposite some amount of money. The smart atm gave me an error asking me to go to tellers. There were only two tellers there, busy with long queue. They looked tired. One of them looked at the error slip the atm gave me and told me to wait at the waiting area. After a bit of wait, I was called into a room and the lady who was serving me asked me for driver's license. I told her I got digital license. She then replied: no

was served by a big guy looked islander decent (not sure) between 12.20pm to 12.35pm dated 13th Dec 2022. Was there to update my address as I can't update online and was asked to go to the branch to do it. Shown my address on driving license and the guy kept re-entering the exact format address as per my license although the system does not recognise it. Watching him try re-entering the same un-recognisable address for more than 4 times until I asked him to select the format available and just change the Building Block letter from A to I since only Block I. He did select the available address (block A) and saved it but only come back to try changing it after saving Block A address by re-entering the same unrecognised format of address. He then kept telling me he can't update the address for me because the system does not show it - well it does not mean you are excused to have the wrong address for me! - I then told him that the address is still wrong which need to be fixed. He then said what do you want me to do?" - I responded "I can't tell you what to do because it is a system I don't work with" He then rejected to service me and asked me to go so he can serve someone else. This is an example of not a "can do" attitude

Their “personal banker” Stephanie was super rude and unprofessional. No advice given at all, not even general enquiry. Simply saying she was busy, no experience