Sale Heating & Leisure

Super helpful and knowledgeable, thanks Penny!

I wish I could give a zero! These people made us wait six months before they finally came and looked at our heaters. I started calling in December.We wanted the cowel, baffle plate and one flu replaced before using. After around 6 phone calls to them and four months later, Glen came out, and quoted then we had to wait another 8 weeks before they sent the trainee on his own to do repairs.He couldn't replace the flu, which we understood, so we waited and waited for their plumber to arrive before getting a local plumber to do it. Took them no time and was way cheaper.They called us eventually, in the middle of July to tell us they could replace the flu knowing I couldn't use the heater until it was done.They then had the audacity to send an invoice for the twice the price quoted by the owner, Glen.I always try to spend locally but would not give this business another cent. Go elsewhere

Got out new heater and love it, great company to deal with

I visited the shop this afternoon searching for a small flow switch to suit my chlorinator, only to be told it's not a spare part that's available and I'll have to fork out $700 for a new cell.A 5 minute internet search and I have found the exact part I needed for $30, sold by Hayward, a huge pool equipment supplier who would definitely supply Poolside.Lazy sales, I won't be back.

The owner/franchisee Glen is only interested in big ticket items, (we purchased expensive pool equipment & accessories from him about twelve months ago)when we recently had a filter airlock problem (we live in Melbourne and the property is at Coongulla )I got in touch with Glen and he didn’t seem interested but said send me a picture of the filter when you arrive and I can sort out over the phone! Well I waited two days and had to phone him and wasn’t any help just the usual things check this and that things I had already done! He said I am to busy to call out for at least a couple of weeks.I arranged for the pool builder to come and sort out problem ..... a leaf stuck in the return valve.I messaged Glen to say problem fixed and to arrange a monthly service/maintenance program;After a couple of phone conversations with Glen also text and voice messages as to when I would be up at Coongulla he couldn’t give me a time the last message he sent me was.....OK,next week it is then......Well I travelled to the property and waited and waited and phoned and messaged and textedBut to this day hasn’t even had the courtesy to reply! He is very enthusiastic on shop sales but pool servicing is not an area that he is interested in,so much for customer service just a waste of time.PS for the past couple of months I get a computer generated letter,maintenance of your pool equipment is important and ready to go when you are ...... REALLY!!!? Just learn how to communicate properly and have some respect for previous customers won’t be dealing with them again!

Great service and advise

Bought my wood heater from glen and the team there in store team is fabulous and the after care and service team has been amazing would highly recommend