NSW Fair Trading

TOOTHLESS organisation. Don't waste your time. There is literally ZERO benefit to you as a consumer whatsoever. I bought a car from a dealer who made several false and misleading statements regarding the cars condition, it was a lemon basically. After months of waiting, hours and hours of my time wasted, NSW Fair Trading concluded that, although the dealer HAD BROKEN ACL they do not have the power to hold them to account. NSW Fair Trading said we'll call the dealer and see if they want to resolve the issue" and of course

Contractor licensing taking 12 weeks to process is a joke. Put on extra staff or pay overtime. The application fees they take would no doubt cover it. Also maybe try a priority processing fee to deal with them quicker so that those that really need them can access them quicker. I was told that they’ve been backlog for several months so time to get you act together because these delays are not “fair”. People are trying to do the right thing and have no other options. Pull your fingers out!

Absolutely useless organisation. I've tried to engage them on a few occassions over the years. For a start, the average wait time is 8+ weeks before they get in touch.Last incident was related to a replacement of dead-on-arrival appliance with a refurbished unit. Fair trading didn't want to hear the full story. Instead, the person I spoke to was doing their best to close the case and get me off the phone.They are indeed, a waste of space...and taxpayer's money.

Useless. Told me the contract I was trying to get out of was dodgy, the company was uncooperative, but there was nothing they could do. What's the point of this agency. With an average rating of 1 star you would think they would realise just how much a waste of taxpayer money that they are. I'm still having to go without food to pay for something I shouldn't.

Contacted them for a faulty battery that I wasn't being given refund for. Now I wonder what for. They don't really do anything. I did not get my money. I don't know why they exist to be honest. If they don't do anything it's just a waste of taxpayers money to have an organisation like this. Why should we pay for a non-service service?

Don't waste your time on fair trading". They are not a fair organization at all and do not handle cases fairly. They only listen to the seller's story and make decisions without even contacting the victim who suffered damage from buying a product. Don't expect their help to solve your problem. If you report to them and waste your time

I will never recommend anyone to work there thanks to new narcissistic managers that went out of their way to make a whole floor of loyal employees absolutely miserable. Never worked in such a toxic environment. The only positive thing is how much I appreciate where I now work thanks to how we were all treated at NSW Fair Training. I still keep in contact with staff who tell me nothing has changed. Very sad place to be.

Patricia was incompetent and kept trying to close the issue for various unrelated reasons, such as when she called on a private number and the business Mobile Experts didn't call her back. The issue was a repeated failure to perform a service to an acceptable level, with physical damage to a phone battery during a screen replacement that wasn't discovered despite five attempts to re-align the back cover, along with repeated missed communications to stall out the warranty period, and she decided that taking their word and letting them attempt the repair again was a reasonable resolution.By the way once the issue was closed Mobile Experts stopped responding again.

Very disappointing! They do not lookout for the consumer, at all. Why is there a Department of Fair Trading if they do not lookout for the consumer? So a business is allowed to rip off costumer and they do nothing about it. So very sad. If this is how a government depart works. Why don’t we just put Putin power and invade Ukraine. I am disappointed to be Australian, if all we do is let business have the power and walk all over the little man. I am ashamed; I thought there was hope but clearly not.