Coach Chadstone

Thanks Daniel for your help in choosing a tote bag for gym. Great customer service, nothing was too much trouble. Also the customisation service is good, just a pity it is only on the tag itself.

Purchased Coach pumps and sole of the shoes were dirty and the stitching appeared to be defective. To top it off they ran out of the original coach tote and provided with a tote bag from the $2 shop after spending $350. Disappointing

Had a delightful experience in store from Fahim and Aya. Exceptional customer service, very patient and friendly. Could not fault a single thing.

Sales staff are more than happy to help. If they do not have a particular item available or specific size they will check other stores and provide the relevant details or accommodate for delivery.

Tanycia was an outstanding sales assistant. So polite and well-spoken, and very helpful (with excellent taste). She helped me pick out the perfect bag for Mother’s Day and matched a beautiful key-ring to the bag. She knew exactly what I was looking for. Thank you ❤️

Wonderful experience. Cleaning didn’t take long at all. Staff was super friendly and helpful

Went into Coach Chadstone on 06.10.22. Was served by Erica, she was so helpful and so sweet! Offered her help straight away as i walked in the door, and ended up assisting me in purchasing two bags. She offered gift wrapping and monogramming. 10/10 i loved her service!!

The quality of purses and handbag here lasts a very very long time, definitely worth the investment and every penny of the price you paid for. I have a purse that I use almost every day for the last 3 years and it still looks as good as new with no sign of wear and tear. I bought another handbag from coach a few months ago and just bought a men’s wallet for Christmas present from there today. I do wish, for the men’s wallet to be more presentable perhaps in a box or something instead of the plastic bag that the wallets originally was packed in to avoid scratches. I would have paid extra for a nice gift box too. The wallets was then put into their paper bag which was just too big for the wallet.Every time I enter the store I am greeted by one of the staff without fail. However, I do feel some staff is a little snobbish and keeps checking themselves out in the mirror.

I entered the store looking to buy myself a bag for my birthday and after walking around and selecting two bags, the staff ignored me the whole time so I approached the counter, explained I wanted to buy a bag but was ignored and I was leaving without buying anything.