North Shore Health Hub

If I could give 0 stars I would have. Incredibly rude staff.

Yesterday I had a colonoscopy performed in your new hub. I was more than impressed. This facility is just amazing, beautifully fitted out, incredibly friendly lovely staff, amazing reception and such a professional, warm and pleasant experience, making a not so nice procedure into an agreeable and accommodating one. Well done to those who run it. I will chose to have any future procedure that I need to have to be performed at this new and impressive facility.

The staff at the centre are great but the service is atrocious re answering the phone, I rang from my office in Chatswood, drove from my office to the Centre at St Leonards and no one had answered the phone when I arrived at the front desk of the Centre a half hour later. I am trying to call them now to change an appointment and have been on hold for 20 minutes now with no one answering. It is a chronic problem. I have passed this on to Management on several occasions and it is clearly not being addressed. This is a cancer centre, not a retail shop. It really is extremely poor and extremely frustrating. It is about not having enough staff and greed.

Fully operational health add on to the hospital.

really needs a map showing pickup area and where you can park

I’ve now had two procedures done here. Staff, facilities and service are excellent. Can’t find anything negative to say. Great facilities.