Priceline Pharmacy Findlay & Weymouth

What has happened to this pharmacy? When I first moved here there were some lovely pharmacist's, 2 guys who were so helpful and understanding. Sue and the staff who work there have been absolutely wonderful. But over the past 3 months or so i have been told to return boxes for pick ups or I will be charged for the boxes, so I started bringing the boxes back. Then on one pick up I was told what time I should come in, despite been busy myself and dealing with very serious anxiety and depression. So I phone in the morning of my weekly pick up to ask to get my weekly pickup organised so the pharmacist is not annoyed. Today I phoned ahead as usual and then had a return phone call within minutes once again bringing up me returning boxes! I said I would bring them in when I pick up later today, then got told can I come in earlier. She is exceptionally rude, stating that 'ALL pharmacies charge for the boxes' Wrong, I have never had this problem at the past 4 chemists I have been to in Victoria. Clearly my medication is for my anxiety and depression and she has made me feel absolutely useless. So I don't know what has happened to this pharmacy. I picked up from another chemist who worked there last week and she was absolutely lovely. Now I'm sitting in my car in tears. I know this woman owns the business but this is not the way to help people. If you can't organise yourbusiness cause you are too busy then employ more people to help. Is this Pharmacy still an Amcal Chemist? If not then it's very misleading. Unnaceptable and exceptionally rude. Will be taken my scripts to another chemist after pick up today. I know this won't make any difference to this chemist, it's only around $200 a month I was spending there and about $700 in cosmetics the past 2 months. I would like to know if you are still an Amcal Pharmacy as I went with Amcal due to Amcal in Benalla being so wonderful. And never charged for something as stupid as a box. I do not recommend them at all. Please be more understanding of what your customers are going through. Has there been a change of ownership?

Do not expect that what this seller reassures you on the phone is what they provide when you pick it up. They are with very disorganised or dishonest. I suspect the former. Very difficult to deal with, disinterested in any mitigating circumstances. I would prefer to deal with a vending machine.

Great chemist, friendly staff and always very helpful.

I've been a customer of Findlay & Weymouth Pharmacy for decades. Since changing over to Priceline, the service has been less than impressive. Putting scripts in , half an hour to an hour wait, even come back tomorrow! The past couple of times i have lodged my husbands script, they haven't had it.. told me Traralgon Plaza Priceline has it, it will there for me to pick up after 3pm,, go back then to be told Sorry wont be in until tomorrow! Today my husband put his script in, told to come back in 20mins.. He goes back in 20 to be told, sorry we dont have it.. Come back tomorrow.. C'mon! We live out of town,we work.. talk about an inconvenience. Service has gone down the toilet BIG time since becoming Priceline.. Seriously Considering going elsewhere..

Top people know their stuff

Pharmacy staff are fabulous when it comes to helping with medications.

Excellent chemist

It was ok but you have to go searching for staff if you have an enquiry

Superb service - the staff go out of their way to treat you with respect.