OZ Design Furniture MacGregor

Honestly, the worst customer experience I have ever had. We were lied to about stock availability, paid in full expecting to have our furniture within a week or 2 and ended up waiting over 4 months for our table and couch! Had to fight back and forth with the manager Janette to organise loan furniture as we were about to host Christmas without a table and chairs or couch.Then when our furniture actually arrived, the table was delivered in terrible condition, 6 cracks through the timber and blue ink all over it. After requesting a refund for the table, it was initially declined until we threatened to go to Australian consumer law, then to actually receive the refund, it took over 4 weeks to get our money back! We called and emailed almost every day and customer service was useless and careless of our situation.I have never been treated so poorly by a company before, in total we paid $6,000 to receive back the worst customer service possible. They had many opportunities to resurrect the situation with us and chose to be difficult every time.I could not advise anyone enough to stay clear of purchasing any furniture through this company.

Dirty furniture was delivered. After they sent a cleaner to clean it (out of goodwill!?) and he failed I was told that I could have a $200 voucher to spend in their store. Furniture cost $4585. All unwrapping of furniture was videoed and we had a pro cleaners here at the time to stain protect the couch. He couldn't do his job as the couch was already stained. Emails take days to be answered. Couch was also sent with out the centre plug and we have been told to insert it ourselves although the couch is extremely heavy. Gone from a fan of the store to never shopping there again.

Absolute nightmare. Two items of furniture damaged (September 2021). Had to chase them for replacement. Terrible communication. Assured the second shipment would be inspected. Damaged again and sent back. My request for a refund rejected. I had to chase them for rectification. Overall about 35 emails from me to manage the joke that is Oz Design. The delivery driver shows up to my place to pick up the original damaged furniture unannounced. Had no idea he was coming (wasn't home). Finally after over FIVE months of chasing, they agreed to refund. Promised refund within 10 business days. Apparently the Macgregor store hasn't processed this yet. Still waiting. AVOID! RUN! The WORST experience I have ever had buying furniture. One star is too good.

Nice store with a large clearance outlet.The staff are not overly pushy

I had a terrible experience with this shop. I purchased 3 bar chairs about 4 weeks ago. Besides the price and design, the most important reason that I bought them is because the staff told me the chairs would be delivered in two weeks. After two weeks, as I did not receive any phone call from them, I made my first phone call to check if the chairs were available. The staff who pick up my phone call seemed very impatient and told me they will check, but did not call me back. One week later, I made second phone call. The staff told me to call me back on next Monday, but did not call me again. Today, I just made the third phone call and was told that they had no idea what is happening with my order. The staff seemed very frustrated and told me someone would call me on Thursday. Should I wait:) ?

I rang this store in error rather than the warehouse. Goodness me the woman that answered the phone was one of the rudest people I have ever spoken to and you would think I had committed a crime. Very poor representation for Oz Design, luckily I had already purchased my table otherwise I would have thought twice. I most definitely will not be shopping at this company again. Please understand that when you employ customer service staff who do not like customers this creates an issue for the whole company.

So I went to the store around 2 weeks ago and bought the Flinders concrete table. Since I am building a house and the house will not be ready till Nov/Dec, they agreed to deliver the item towards the end of the year. I did pay 1800 dollar as a deposit and left.Post discussion with my builder, they advised that the heavy weight of the table (180kg), would not be ideal to be placed on a deck.After that I reached out to store to cancel my order (which was agreed to be delivered end of the year) and they said as per tc they charge me 30% of my deposit 600 dollar due administration fee (which is only issuing an invoice).This was NEVER discussed with me while I paid the deposit. The store manager insisted that she told me that they have informed me which was not the truth. She was so busy even she made a mistake in the first invoice and corrected the amount after I flagged it to her.Anyways after I told her that she never told me the 30% cancellation fee and she is lying she hung up the phone on me and that is the attitude of a store manager!Also she told me that they never have ever had a discount more than 25% and guess what next week it was 30%...I should have read the reviews actually before shopping in that store...Terrible customer service!

Amazing service from Donna. Thanks for helping us with our lounge. We can't wait to get it!

Sandra was great! She was patient and giving us so many choices for the style we wanted. We love so many things and she help us to choose according to our indications. We will be back for our next purchase and definitely we will look for her.