Guardian Funerals Bankstown

My mothers funeral was held yesterday at Guardian Funerals Bankstown and whilst the service we received from the individuals conducting the funeral was excellent the premises leave a lot to be desired. Everything is dark and dingy and in need of maintenance. The curtain behind the coffin did not meet and so was clumsily pinned together and everything in the chapel is old and needs a face lift. The room where refreshments were served was nothing short of horrible. There are many obvious stains on the carpet. The cloth provided to cover the food table was freshly washed but held multiple stains. Tea, coffee and sugar containers were almost empty and the toilet paper in the ladies toilet had run out. I did eventually find a spare roll in a container but that should have been checked. The whole building is shabby and in need of a make over. Not a very nice place to say goodbye to a loved one.

My dad passed away 3 years ago and his funeral was prepaid with Guardian funerals, Bankstown. While the viewing and funeral service was very straight forward and trouble free, I didn’t like the way my dad was presented in the coffin. My dads arms were straight down by his sides, I expected his hands to be up on his chest. My dad had a mole on the side of his nose, but during the viewing, I noticed his mole was gone :( I don’t know if it was covered with makeup or what happened but I didn’t like what they did. After three years I’m still troubled about my dads presentation especially his arms straight down by his sides, which is why I’m only rating guardian funerals Bankstown with 3 stars.

Sarah was wonderful in managing the funeral for my late uncle. The care, respect and communication from the whole team and especially on the day was outstanding. Highly recommend Guardian Funerals for their process and making everything run silky smooth during a difficult time.

I would like to thank on behalf of myself and my family for the wonderful service and professionalism of the staff at Guardian Funerals in Bankstown. Today we laid to rest my Grandfather and the staff at GF's made everything so calm and effortless.A special thank you goes to Hilda who prepared the paperwork for the funeral and viewing. She was an absolute delight to deal with. She never hesitated to answer any queries or questions leading closer to the funeral date. Furthermore, she was also supportive and provided to our grieving family members.Another special mention goes to Rosemary and her wonderful team on the day of his burial. She was so pleasant, calm and made the formalities run smoothly.Thank you again for your support and care for our family during this difficult. God bless you all.