Hermès

Maybe ok if you are collecting an online purchase ? I went in to see the current scarf collection. They didn’t have stock. I asked about one scarf design on display but the clerk didn’t know the artist and didn’t know the color ways it was offered in. Did not even offer to show me the collection they had in stock - I asked a different way but still got no where. Finally she simply said that it did come in different color ways (duh) but they only had the one on display. And she finally googled around and gave me the artist name. By then I had lost interest since it obviously wasn’t on hand in my colors. This store is quite small nor worth stopping in for a browse in my opinion. I was prepared to purchase a scarf, since I had recently received 40,000$ in insurance claim cash after a burglar took my whole bag and scarf collection in a break in two months ago. I think I’ll just bank that and shops around for lux resale replacements.

Cody has been looking after my wife and I extremely well. We can say he is the best SA we have ever come across. He’s very polite, helpful, responsive and he always makes us feel very welcome every time we visit the store. I really need to write this review for him.

Three stars for the usher. Poor attitude from Queena who has no patience at all to answer questions!

One day I will be able to buy a scarf here at Hermes, for now I’m just happy looking at their beautiful window display that changes periodically.

Useless pretentious staff insisted I must wait in the street until they were ready for me even though the store was clearly pretty empty. Needless to say, this was unacceptable and I’ll go somewhere else

Unbelievably bad vibe in this store and think that the staff forget they are in customer service and don’t actually own the brand . Absolute contrast compared to the level of service in Fendi Dior Gucci. Don’t bother with this store . The other designers have much more beautiful and stylish pieces . Only good thing are some of the shoes

My friends and I visited the store in Brisbane. This place from outside looks very low key but nicely decorated and organised inside. Staff are friendly - We met SA Vivi or vivian in the store. We loved her energy. she is very attentive, patient and nice to talk to. We also loved this experience as she explained a lot of things about the products from insider's perspective. Hopefully come back again soon.

I found the service always exceptionally good. Beautifully laid out space, exquisite products and the SA who attended us was warm and friendly.The store itself is small but inviting and it does get busy so there can be a wait. Scheduling an appointment would not go amiss and calling about product availability will save you a lot of time.