Giant Ormond

My son's triathlon bike was serviced by another local bike shop who damaged a rear pin. The pin was unique to the bike and after calling multiple bike shops the only one that agreed to help was Leon and Max. Given it was Friday afternoon and my son was competing in his first triathlon on Sunday, Leon and Max came to the rescue, dropped everything and for over an hour worked on the bike to solve the issue. Once they learnt our son was competing in the triathlon to raise money for Royal Children's Hospital, they decided to not charge our son for the service. These guys are genuine good guys and very good at their job! I would highly recommend their service and attitude. Clearly others could learnt a lot from their pro active approach.

There is no way someone could leave less than 5 stars for Giant Ormond. Everyone there knows what they're doing and I think it's the best bike shop in Melbourne. If Chris is working on your bike, you're in good hands; same goes for all the other mechanics. They have a good selection of other equipment like clothing, shoes, wheels etc..give it a visit.

Always helpful and a good experience with Leon and his team.

Always a great experience at Giant Ormond. Leon and his team have always been fantastic and take the time to look after you, even when things are hectic. Great talking to Conner and the team, getting advice on some new trails to ride. Passionate cyclists with great customer service.

Had the bike serviced yesterday and took it for a spin today. It feels like a new bike - smooth and quiet! All those pesky noises and rattles are gone... They had the right parts to replace, they knew what to do, and completed the service on time. Oh, nice and friendly people as well. Highly recommended.

Great to deal with Max was very helpful bought 4 bikes of these guys in the past month for myself my wife and and my kids. Easy smooth sales unlike some of there competitors. Definitely would recommend.

Thanks to Leon and the team. I drove an hour and half into the city to giant Ormond for a Bike fit on the recommendation of a friend. Very happy with that. In addition he pointed out a lot of safety issues with my bike I wouldn’t have other wise noticed which I was very happy with. I ended up getting a bike service with him and the giant Ormond team. Leon and the giant Ormond team are very knowledgeable and I couldn’t recommend them enough. The drive was well worth it, it will be my new bike store thanks guys

Their price on my daughter's new mountain bike was good. Delivery took a long time but par for the course lately. At pickup just before Christmas they were fairly busy but the staff served customers in turn and made sure I was looked after.

Love Giant Ormond. The staff go above and beyond to make sure you get the right bike and have everything you need for riding and racing

Amazing customer service as always! I always feel the whole team treats me with respect and are always happy to help even as a woman in a male dominated sport.