O'Brien Pharmacy

Little bit in the expensive side compared to Chemist warehouse.Not organized. But the store assistants can find anything that is in the store quickly.3 stars since high price and not being organized.

I'm really sorry to rate this place so low but...I can't justify giving a better review.I called up to check if there were any rapid tests for covid and to ask the price.After about a minute of confusion I was told there were many and that they were $20.I asked for one to be set aside about ten times and just heard silence on the other end of the phone.Eventually I gave up and just try to confirm that there were many left.The female voice said there were and to come in.UNFORTUNATELY upon arriving there twenty minutes later a person with the exact same voice now informed me that there weren't any of said tests left and that the only option was a one use deep nose rapid test that was cheaper but one use.When I asked about the other tests she assumed I wanted 20 of the nose swab tests.When I pointed out that I called and that someone had told me that there were many of the other tests available she then claimed it was the boy" who must have said that.Basically terrible terrible lying. If the circumstances changed in twenty minutes fine just tell me that this was the case twenty minutes ago and that it had changedIf it was never the case just apologise for your mistake. DON'T LIE TO THE CUSTOMER. DON'T NOT GASLIGHT THE CUSTOMER.A lack of understanding of English did not help.If you don't understand just SAY YOU DON'T UNDERSTANDFollow up: after talking to the "manager" all that has been clarified is that there's a misunderstanding even though said service staff member lied in front of her and me.Despite the fact that the tests in question AT SAID PRICE HAD ALREADY SOLD OUT YESTERDAY BEFORE I CALLED.Great. Thanks."

After being encouraged the day before to have our Covid vaccine here we arrive only to find it chaotic and the pharmacist keeps on serving other people putting us to the back of the queue after 25 minutes we still have not had a Covid jab with them quoting another 15 minutes because they are too busy. I understand busy but they should not have invited us to come if this is what it’s like on a Sunday. As for the customers they were serving, they were attentive and efficient.

Excellent customer service! the staff are very helpful and friendly. Great prices too! Will definitely be coming back.

good service took a min to get my medicine that I need when I had the monkey pox

Single Covid rapid test for $70 bucks?!?! You just know they see profit price gouging over providing proper health care.

I have been coming here for many years and it saddens me to read some negative reviews of such a wonderful group of people.This pharmacy promotes itself as caring for you like family. That sounds like promotional hyperbole ... but it's genuine. I have always experienced caring service and, when we lost our daughter to cancer, they went out of their way to help us. They also have a prescription loyalty bonus, in addition to charging low prices for NHS scripts.You won't get scripts filled any faster or better advice elsewhere. In addition, their prices are competitively excellent.If you still have doubts, pop in and look above the counter at the value of the cheque they gave to the bushfire relief fund in 2020.This is a busy pharmacy for many reasons! (Just be careful that you don't fall into the fish pond!)

Brilliant service. I can call them and have prompt service and delivery.

The store is very cramped with tiny aisles; forcing customers to stand where ever they can for their scripts. I wished they can change/update the store layout so it's easier for customers to access

Staff are always friendly and helpful!