Steel-Line Garage Doors - Wollongong

Excellent service throughout the whole process, on time delivery and installation, would recommend to anyone

Terrible customer service on faulty product. Refused to inspect after complaint. This was one of the worst experiences I’ve ever had following a significant investment and purchase. Buyer beware.

Terrible service. We are builders and have bought new doors off them before. We asked them to do a service call on an existing door in a hotel; that wasn't working (non steel line) which they agreed to do. After chasing them a week later they finally came to look at the door. We chased them two weeks later and left a message with reception to see what the diagnosis was. No return call. After a 3rd call I got the branch manager who said they are too busy to do the work. If only they had have been up front in the first place. we would never use these guys again.

They said someone would be there in a few days!

Irene helped me to re-code my transmitter - no charge. Awesome customer service!

Awesome Customer Service! I required urgent assistance late on a hot Friday afternoon. Joe from Steel-Line came to my address and installed a new garage opening system so that I could go to work without the fear of having my home unsecured overnight. Thank you Joe. Thank you Steel-Line Garage Doors ;-))

Des was a fantastic sales guy and really helped in making the right decision.Do happy with the final result.Highly recommend steel-line garage doors

Disappointing experience at the hands of Shane the branch manager. I requested a damaged industrial door be replaced. I was quoted as such, however I was not aware of an additional seal at the top of the door that’s important for our bushfire compliance. Sales rep didn’t mention it. The installer was asked on the day to please reinstall the existing seal on the new door - but he was essentially too lazy to spend the extra 20 mins to do the job correctly.I asked the steel line team to please consider coming to install the seal free of charge - it is what I would do for one of my customers - but Shane felt it was important to hide behind the quotation wording and not accept that we are not all experts in roller doors, like himself and his team.Anyway- it’s important to note that I have never left a google review good or bad. This is the first time. This is important to highlight how poorly I think we were treated by this business.

Very disappointing, our panel door was installed 5 years ago. Shane refused to hear my concerns or inspect our door without a call out fee. Two other local companies were happy to view and carry out repairs. So disappointed that the company that took our money didn't want to know us.

Inadequate design, delivery and severely under spec'd unit despite staff being given design brief, samples and architect drawings. Extremely disappointing service and technical expertise.