KinCare

Terrible at paying service providers. I have four outstanding invoices more than a month old, one is more than two months old. A call to Head Office to follow it up with accounts was diverted to the case manager instead. Either there is a deliberate policy to be a slow payer or the accounts section is completely and utterly incompetent. I have had to ask the client to pay me direct for my services and claim the money back themselves, something I really didn't want to do. Doesn't care much about the carers, I have to say!

Been trying to get through since Monday 21 November 2022 Then resorted to email- An acknowledgment received with assurance of you being in touch within 48 hours . 24 Nov 2022 today & it has not occurred . So attempted to call again on a number listed as 'if urgent ring ............... After a further lengthy wait an illegible voice answers on other end , who when I say 'can you repeat that please' , goes quiet then we are just hung up on or we were disconnected? Another email now sent & still trying to phone you again . Feeling very disappointed, that a simple call could be so problematic & wonder how clients' in urgent need' could possibly cope & or get help from your service .

In my experience over the past two years, all the workers who do the domestic assistance and personal care in your home are terrific. But these workers and those of us who need and pay for the services are often let down by the poor communication & coordination skills as well as lack of support & respect from senior staff who should know better.Two brilliant, capable domestic assistance workers who were helping me and others in the upper Blue Mountains over the past year have now resigned because of the way they were treated by Kincare. The schedulers, team leaders and others who have let them down should wake up to the fact that they themselves would not have a job without those who actually carry out the services in people's homes.Note added 2/2/23: Although the owner of Kincare wrote in response to my review (above) that I would be contacted by the Kincare NSW CHSP Manager, in fact she has NEVER contacted me.

Pros: - Workers are usually very niceCons: - Different workers all the time- Good luck getting through on the phone or email- They only action things if you call between 9am and 4pm otherwise it'll be forgotten- Cleaners are hopeless, won't even move a kitchen chair with visible mess underneath it-Some staff quite fussy, for example complaining that we use natural cleaning products like vinegar instead of bleachOverall I'm not sure it's worth the hassle

If I could give lower than 1 star I would.Would never trust this companyThey have been supposed to be providing ‘services’ to my grandmother for the last couples years. They dropped her as a client without informing us, had to find out from a hospital social worker, in her last hospital trip being ‘too high of a fall risk’ yet they are there to shower her… their employees walk her into the bathroom with her walker and then leave her in there, but she’s too much of a fall risk, or even better when their employees give her a ladder to use, but she is too much of a fall risk. Seems they are setting her up. They made a false report to council regarding our ‘vicious’ dog who is locked away from the workers. When the social worker at the hospital informed us Kincare are now refusing to provide services we were over the moon as we didn’t have to deal them any longer. Yet when we tried to change providers Kincare was refusing to release the package through my aged care. They were the ones who said they were refusing to service my grandmother and wouldn’t us to change providers. We had another provider ready to go and our former case manager at Kincare Karen blocked us. Advised us the new provider needed to speak to her to release the package. And once speaking to her all of a sudden the new provider now refused to take us on where they were willing to only the day before with knowing my grandmothers history. Kincare refused to provide services for my grandmother and yet refused and blocked us from obtaining a new provider.When we lodged a complaint with the aged care commission regarding Kincare all of a sudden we were provided a new case manager and decided they would start services again. Unfortunately this didn’t make things any better. We get multiple phone calls a week telling us to lock the dog outside. The dog is already locked away from the workers and the area they are required to be in. Just because the dog barks at the vacuum. They demand the dog be locked outside during storms. It’s funny how they can communicate for this matter yet when it be if their employees don’t even bother to show up for the scheduled service we receive no communication until the day after.

Sadly I would not recommend Kincare to anyone. They accepted to be a personal care provider for my sister in law through My Aged Care but did not follow through which put us several days behind in her care. After three phone calls, with long waiting times to be connected, there was still no follow up.Why accept to be a carer provider and not follow up???????

Training with Kincare is fantastic. But if you live in the Blue Mountains expect to do a lot of Kms. For example: 99% of my clients lived 20 to 30kms from home and there are a lot of 1 hour services. It costs you more in petrol then what you earn in wages. Don't exspect to be paid for split services and if you exspect to be paid for a lunch brake forget it. For example: I worked a 2 hour service then had to be at the next client in 15 minutes and was espected to do a 6 hour service without a paid meal brake. Also when you resign it states through Farework. You should be paid your final wages within 7 days on completion of employment. But when it comes to Kincare they will not pay you until the next pay cycle. NOT HAPPY AT ALL.

Every time I call these people for my mum there so perfect and so good there job I have not had one nasty person at all since I been calling them they so tops and I’m glade my mum found perfect age care mob who looks after her so thanks guys keep up great job