Goodlife Health Clubs Docklands

Casey and McKenzie are always very welcoming whenever you come into the club. Very responsive and engaging whenever you have a question or an issue, great customer service! Shout out to Casey and McKenzie

UPDATEJust cancelled my 40% discounted membership. Here's my post-cancellation survey feedback:At Goodlife Docklands, weights were always mixed up. Staff never sorted them, and members didn't put them back in the correct order.Fans were always turned off, and there is an apparent taboo about turning them on amongst some members. In addition, fans used to always be switched off at the power points, requiring me to dangerously stand on foam steps to switch it back on.Only until I left a one-star Google Maps review did the staff finally hang signage instructing against this practice, despite requesting this several times for several months. This was a common occurrence for other maintenance issues – broken toilets, empty hand sanitiser dispensers, malfunctioning showers, horrible filtered water taps…I visited Goodlife Fitzroy for a while, and the staff were similarly complacent.I guess you could summarise it with Goodlife staff don't seem to care much about members after they sign the dotted line (except if they're PT clients). At my former council-run gym, the idle staff would go around cleaning equipment, organising weights, and straightening everything. With Docklands, at any given moment, you'd see up to five staff standing around the customer service desk chatting, like I saw during my last visit. It's not a good look, and it makes me question what I'm paying for. It's in stark contrast with other gyms, and particularly with the new gym I have signed up to, Virgin Active.ORIGINAL REVIEWFans are always turned off. Complained about it multiple times, but the staff and management don't care. It seems other customers don't know about the fan switch by the wall, so they stand precariously on the Ironedge steps and switch the fans off by the power point. I've asked staff to at least erect signage, to no avail.Staff never open balcony doors to allow ventilation – you'd think we weren't in a pandemic/super-flu wave or something.

Joined up 2 weeks ago and so far can’t fault this gym or team.It’s never too busy and there’s a good variety of equipment.Gym is super clean to.Value +

A good gym overall. They do try hard to keep it clean. Very busy afternoons and equipment is not the newest.

Ample lockers with touch keypad and BYO locks.Gym is small and busy during between 7am-10am, 12pm-2pm, 5pm onwards on weekdays as the working crowd from nearby offices flood the gym.

They scammed me.They didnt cancel my membership when I told them to and now they want me to pay 200 Dollars.

So I just joined and ai have nothing but positives to report.An amazingCustomer service. I cannot wait to tell anyone and everyone about my experience.Friendly staff who make you feel special even though I am one of over 2K other clients.The facilities are spaciousI’ll add more information gotta finish stretching so I can go out with my friends before going home.

They hardly ever buy new equipments, and the adm thinks that only man work out here, so there isn’t much options for lower body workout. The stuff is rude, the public smells bad, the class room doesn’t have a system to clean the air and the room smells bad after the classes. If I had another gym close home I would have left already. I actually only work out here twice a week and home the other days. The stuff doesn’t even care when we complain. I almost forgot, the lockers are dirty too… there are spilled liquid marks that have never been cleaned for this two years I have been working out here.If you have another option, dodge this bullet.

Equipment is nice feels like I'm working out in an office. Squat racks don't have any mirrors so can't check yourself out or your depth,form. Employee tries to convince me this is the best deal ever. But because I ask questions and don't just say yes to everything he gets snobby with me and starts being rude. I then ask if I can have some time to think about it and if I can get a workout in and tells me to leave. Gym culture is dying wouldn't recommend. Probably one of the worst gym experiences I've had traveling all of Australia.

A great health club that goes together well with a good gym. Equipment is maintained well, they have stepped it up a lot since I joined three years ago. There are a lot of people in the gym at peak hours, which could make it quite crowded. A few lazy gym goers that don’t put weights back on racks or use towels. Staff are friendly and try their best to rectify this by putting weights back regularly. The health club is fairly priced, you’ll mainly pay for a gym membership, if you're on the lowest plan there are also compulsory payments to have PT checkups every quarter which is $9.95, you cannot opt out for them. Lots of great classes to join in on if that’s your fancy. Bathroom facilities are great and cleaned regularly. Overall a great place if you want those extra services (PT & Classes). Keep up the great work.