Godfreys Auburn Superstore

Wonderful service by Prajol - he was friendly, knowledgeable and not pushy at all. He was also happy to price match our vacuum to a competitor and was super helpful - highly recommend going to this Godfreys!

I visited the Auburn store and was greeted by Alex who was extremely helpful and knowledgable about the different types of vacuums available for purchase. He could tell the first few low range vacuum cleaners were not cutting it for me, then showed me the Vorwerk range and I was hooked. I was amazed by how quiet the VK200 (upright vacuum) was and thoroughly enjoyed the demonstration of all its features and attachments. Alex could also tell I had taken an interest in the robot vacuums on display and did a demonstration of the VR200 (robot) for me. Given that I knew nothing about vacuum cleaners, I took a lot of time in the store and didn't realise the store had actually closed while Alex was still giving me demonstrations and answering my questions, but I didn't feel like I was being hurried or pressured to make any decisions. I can appreciate a quality machine, but I can also appreciate an engaging demonstration and attentive customer service. Needless to say, I left that day with the VR200 (robot). I then came back to Alex a few weeks later and purchased the VK200 (upright vacuum) and the new SP600 (hard floor attachment). I love everything about these products and enjoy how they all work in harmony together. I will be sure to go back to Alex at Auburn Godfreys to purchase the rest of the Vorwerk range!

My wife and I attended this store to purchase a robotic vacuum cleaner. Service was excellent, and on point. Joe provided a detailed and thorough explanation about the unit and answered all our questions. The following day, we contacted their store again to purchase another unit and they did their absolute best to assist in providing the extra product we asked about.Further, they assisted in carrying the items to our vehicle with care, understanding that we had other urgent matters that had to be attended to. Kind and respectful staff members. Thank you Joe!

Very disappointing, as I was standing behind a customer who was speaking to the salesperson about returning her vaccum, but that salesperson was really rude and as soon as I saw that I walked out of the store rightaway

I'm totally shocked and appalled at the post-sales treatment but most importantly the disrespect I received from Prajol on Sunday 4th of September at the Auburn store. I normally go there with no problems. I purchased a top-of-the-range Wertheim 7 Series Bagged Vacuum Cleaner and paid more to have additional accessories which took the bill to just under $2000. The motorized Hard Turbo Powerhead which is very heavy started to crack the Telescopic Rod and the Wertheim Diverter altogether. One day I went to start vacuuming and it snapped. Understandably this has to be a design fault. The weight of this Head over time is not supported by the telescopic rod and the plastic diverter. I called up the Auburn store just prior and spoke to a really great guy who understood the situation and explained for me to come in with the vacuum cleaner and I would get a replacement. I didn't want any money back because it is the best vacuum cleaner I have ever had. However the day I go in, Prajol was so rude, and dismissive, saying that I had mistreated" the vacuum cleaner. Prajol started to make accusations saying it was my fault and further spoke in some dialect under his tongue. I felt so humiliated as I left and said I will report this. Under the Australian Consumer Act Schedule 2

A few months ago I came to this store and bought vacuum the supervisor was very nice, smiling, helping super excited, because we wanted to buy a vacuum. But today I went in because I had a problem with my vacuum, their mood changed, they didn’t like it and didn’t provide us a good service like a few months ago. Very disappointed

Great product range and always great service from Alisha.

Do not buy from here if you have issues with the product your stuck !! Just go to good guys and save yourself the time and money

I went to the store to buy a robo vaccum 30th May 23 around 12 PM. I was attended by a young lady who knew NOTHING about the products she was trying to sell.Its ok not to know everything about thr product but she then started giving out the FALSE information.Her attitude was bad and she was rude.I am definitely not coming back and will let all my friends and family know about my experience and will make sure I post this review on my FB, watsapp groups and everywhere else.