Melbourne Brick

Great variety of available bricks, artificial grass and paving options. The staff are very helpful and gave us references to landscapers to help us with the work we need to do which saves us the hassel of trying to identify them ourselves.

Shaena was very helpful in identifying a brick paver for me.Couldn't get an exact match but still great service.Highly recommended.

Great products and friendly staff. Cheree was extremely knowledgeable & very helpful ! Will definitely be back!

Brick samples outside seems pretty old style although they have some latest inside but customer service is hard to find.

Information on products and the service we received from Cheree was exceptional. Thank you for assisting with our needs, you were so helpful, we will be coming back forever.

Very responsive and great staff. Helped me out securing the best price and showed great patience with me when I had delays to start

I found the unprofessionalism of the staff specifically in the accounts section to be appauling. Taking almost 6 weeks even when supplied all required documents from trades references weeks prior to be really poor performance. Unrealistic expectations when applying for credit accounts. Not family business friendly.Communication and attitudes towards customers and our business was really disrespectful with no urgency or again professional courtesy ... The outcome was affecting our ability as a family business to support our client. Staff unable to perform basic maths when calculating supplies and although a refund on this occasion was completed and appreciated, we were advised it's no responsibility of the retailer for the outcome in future. No return phone calls on numerous occasions created barriers in communication, and even our direct customer requested we follow this retailer up. The was due to calling for almost 3 weeks however no return calls were made.Overall very under staffed and even staff feel overwhelmed by inability to meet demands communicated by the staff to us as reasons to why follow up wasn't completed. Won't be using in the future overall experience has been sooo disappointing even when escalated to higher management, buck was passed. In a time when business and reputation is soo important what a disappointing experience to share.

Me and my partner have worked with Shaena from Melbourne Brick Hallam for a couple of our DIY projects, in particular concrete retaining walls, posts and outdoor pavers. Shaena was super helpful with everything we asked, very quick to respond to all the questions we had. She even was able to get a 2nd batch of pavers to us ASAP after a late order from us.The estimator service Shaena recommended was also very helpful and I would recommend it to others so you get the right quantities needed for your project.

Our pool pavers needed upgrading but couldn't decide on a style and colour. Went to Hallam store and received great service and advice from Cheree. Prices were reasonable and choices were great

Unbelievably easy service for some artificial grass!Arranged an after hours quote, was phoned half hour prior to arrival.Quote was received the next day as promised.Job was booked in and guys showed up on the day.Guys did a great job laying the grass and we’re very friendly (even taking time to play with our dogs)Result is even better than imagined!!!