Bailey Nelson Optometrist - Paddington

It is a pleasure to walk into the store, the people are wonderful. The optometrist was incredibly knowledgeable and funny, and warm. I had lots of help selecting my new face, and there was no pressure. Just a fab experience from start to finish! 10/10 recommend

I love Bailey Nelson so I’m not happy to write this but my recent experience with contact lens purchasing has been nothing but atrocious. Continued supply chain issues - despite ordering my lenses 1.5 months ago they have still not arrived. My right eye has appeared but the left eye is no where to be seen. I rang to chase what was going on and the update was we will give you an update when they arrive - not good enough! I am out of lenses in matter of days despite my foresight to order in advance. I had to request that they chase this down and give me a proper update. Considering changing opticians after being a loyal customer for years.Note update to review. It was 1 star but have increased to 3 - manager rang and apologised, contacts came into day miraculously. They have apologised and offered the next set of contacts free.

Great experience at BN Paddington! The team are so lovely, the optometrist covers everything and makes it all simple to understand. Very easy to find a pair of glasses and get some contacts to try! Thank you!

The Optometrist was fun, friendly and informative offering me several options to assist my vision and comfort. Selecting the glasses was great fun with the spec professional. The deal that was on was super and I managed to have a full eye exam and gain 2 sets of glasses for a great price. Impressive!

We have used Bailey Nelson at Paddington for all our optical needs for a number of years now and on our recent annual visit we had a great experience with Paddington’s new Optical Dispenser, Mathew.Mathew is very experienced in his field which is soo important in getting everything right, and he was also very patient in helping us choose a frame. Mathew gave us great service all round.

Attentive, comprehensive & customer focused. Couldn’t have enjoyed my experience more. Highly recommend.

Miki was amazing and backed up by some sophisticated equipment yet able to explain everything in a clear and friendly manner.Claudia pulled off the up sell of the century as I was planning on spending about $300 and ended up spending $640. No regrets though. The glasses are amazing. BN are lucky to have such great staff.

Could not have been more happywith my recent eye test at BN Paddington. The staff were friendlyand accommodating and had great banter. Mikki, my optometrist, was extremely helpful and explained everything very clearly ensuring that all my concerns were addressed. I received some great style advice and ended up ordering two pairs of glasses that I can’t wait to pick up. The entire interaction felt relaxed and didn’t feel like a chore at all; I was just shopping with some friends.Kudos!

Staff were friendly and knowledgeable. A great range of glasses and good value

Jenny and Kate were great on the floor and they helped me find two pairs of new specs. Mickey helped me with a new prescription and all in all it was a fun experience:)