Ray White Scarborough

From the first phone call Jessica was amazing, she listened to my needs and concerns. Jessica is friendly and prompt, she exceeded my expectations. The process for finding a tenant was smooth, quick and everything was in place to support us through the transition.The supporting team is also wonderful. Highly recommend for anyone wanting to rent out their property or sell.

We’ve had a great experience obtaining a rental. Charlotte was so attentive and had our application processed quickly!

Jess Liddell @ RW in Scarborough has been amazing! She is so very proactive, hits the ground running and gets things done. We are very happy to have her as our Property Manager, we feel as if we are in safe hands

Vanessa is such a delight to work with. All communication with Vanessa is just so perfect always. I am very grateful to have her as my Property Manager! She makes everything so clear from the very start and makes every process completely seamless and flawless. I literally can not fault her. Absolute Gem!!!

We have had a great experience with this team especially Jessica in finding a new rental. They have made the application process very easy and Jessica was very efficient, helpful and understanding.

Charlotte and Jess are efficient and professional in their management of properties. They made our experience in renting a new property so smooth and more importantly had great communication throughout the process even taking calls after hours. Thanks so much ladies for such wonderful service.

I currently rent through Ray White and have Vanessa as my property manager.Vanessa is very knowledgeable, professional and always so helpful. Would highly recommend Ray White and Vanessa as a Property Manager.

When the time came to start the process of renting out our family home in Redcliffe, we decided to invite the top 6 performing agents to hear their varied advice, strategy and approach to finding us a tenant.Jessica Liddell of Ray White Scarborough/Newport, stood out right from the first moment we spoke with her on the phone. Armed with professionalism, a well thought out response to every single question we could possibly think of to ask, in-depth market research mixed with a refreshing out of the box mindset to ensure any and every opportunity could be achieved, and most importantly to us, no fear or hesitation to work hard and be ambitious.Of the 6 agents who we welcomed into our home, Jessica was the only one who took the time to listen to how we believed the best possible outcome could be achieved and tailored her approach to fit our ideas, for which there was already a synergy in strategy. Most of the other agents had a ‘my way or the highway’ approach that was devoid of hard work and effort, and certainly lacked ambition. Had we selected any of the other 5 agents, the rent return would have been up to $15,600 per year LESS than what Jessica achieved for us. An achievement after the first and only open house. That is a negligence that any person could be the recipient of with the wrong agent. Hard work and an ambitious mindset matters.If you are looking for someone who is willing to work hard to achieve the very best possible outcome for your circumstances, then there isn’t anyone better than Jess to work with you. We couldn’t possibly be more delighted or recommend her enough!

BEWARE - Ray White Scarborough cost us nearly $3000 dollars in damages caused by our tenants. The exit report that was nearly signed off by Ray White did not even include a broken window, destroyed carpets from animals as well basic cleaning expected to done when tenants exit a property. The following run of the mill items were NOT cleaned, basic items we expected Ray White would ensure had been cleaned prior to releasing a bond: all ceiling fans, multiple light bulbs missing or not working, all air-conditioners, window sills inside and out, all blinds were filthy, the oven trays were missing out of the oven, the shed and store room had not even been swept out let alone wiped over, oil stains on the carport, the bins had years of built up grime, floorboards damaged, any cupboards up high had not been wiped out. And many many more items. Had we not asked to look at the property prior to Ray White releasing the bond they were happy to hand the bond back!?!? We have multiple text messages and emails from the property manager and managers giving absolutely absurd reasoning for the pitiful exit report. “Our property manager is short so she cannot see if the air conditioners have been cleaned.” Really….??? “And health and safety stops us from inspecting anything over a certain height”. The exit report had to be changed 3 times to reflect to true state in which the tenants left the property. Ray White did nothing but make us feel like we were being unreasonable, like we weee the ones that had done something wrong? Acknowledgment and validation was only given by Ray White after we asked for it. Responsibility though was never truely given. We had to deal with multiple people from Ray White including different management as it would take days to get any response. Again we have multiple emails and text messages to prove this. We asked for the branch manager to contact us regarding this and he made absolutely no attempt to contact us after two requests were left with reception.BE AWARE - we lived interstate and our conditions reports always indicated the property was being look after beautifully. This was a lie - the carpets were completely destroyed by the tenants dogs. The smell of dog urine, sweat and saliva was overwhelming - apparently this had never been noticed at any inspection. The broken window was never reported to us - we found it ourselves and reported it to Ray White. This window was an original 1950’s etch scene design which has cost $2500 to replace. There was so much maintenance that had never been reported or documented. The tenants had a bird aviary inside the house without our knowledge as well as 2-3 large fish tanks. The tenants also had unpaid water bills and carpet cleaning cost as well. Please hear this warning - if you want your property cared for and given the service that you deserve please stay away. We have evidence to back up everything on this review. Happy to give names if requested as these people are still currently managing and overseeing properties at Ray White.

My husband and I recently had to communicate with Tamie McNulty, a rental property manager, regarding a rental property next door. Tamie was very professional and prompt in assisting us with our issue. Thank you very much Tamie.