BreakFree Moroccan Surfers Paradise

I can tolerate an outdated room and facilities, but I cannot tolerate the very rude manner of this general manager Ricardo and the other girl on the reception. They were only nice if everything is smooth but once you need help, they will reject you, treat you badly. I cannot fathom why they work in a customer service industry. They are the worst kind of people I encountered. No sense of compassion. No sense of humanity. I will never want to come back to this hotel again and wont recommend to anybody.

First room we were allocated many things didn’t work including fridge and aircon. Spoke to management and we were moved the next day to a much nicer room. The owners really need to step up on room maintenance,decor etc. the staff did handle it fantastically. Can’t fault them they were great!Still don’t think I would stay there again for the price and the owners really need to put some work into this hotel. Again they have fantastic staff working there though.

Has one of the worst & utterly rude management, I forgot my watch at in door pool area, came back within 10 mins to check, it wasn’t there. Asked reception to check the cameras if someone took it. They said they will check camera, called in 2 days later spoke with Jessica 31st may morning. One of the rudest & dumbest person I have ever spoke with, she said camera don’t work and they don’t have enough money to fix it on top of that she was screaming over the phone & disconnected the phone. Very rude and racist person. I understand it was my mistake but all I did was ask them to check camera nothing else. Looks like one of the staff took it, that’s why they got very defensive.

We checked into the Moroccan for 7 nights (9/1/23). Although we reserved and paid for ( $ 3,851.00) a one-bedroom, we were given a 2 bedroom apartment. This would be fine, except it was the most shabby, least looked after place we have ever stayed in. There is absolutely no wi-fi, although we were promised high speed internet; we ended up spending over $100 to tether our machines to use our phone data. The air-conditioning did not work at all. As if these things weren’t bad enough, the windows had not been cleaned in forever, the shower and ceiling were full of mould, and the furniture was lumpy and uncomfortable. The kitchen counter was full of hack marks, probably because there was no cutting board. Neither phone worked. I spoke with two different people at reception, who both pretty much told me unapologetically that it would take at least a week to get someone out to check on the internet and the air-conditioning. I emailed the management and still have not received a response. Halfway through our visit we were sleeping and heard a crash- the drapes in the living room just fell off the wall. The handyman they sent to fix that was unable to figure it out and we spent the rest of our visit with no privacy in that room, as that window faced all of the the other resorts. Honestly, I am completely gobsmacked at how awful this experience was. We visit Surfer's Paradise several times a year and are normally sad to leave, but this time we were anxious to get home, where we could be comfortable. We have never stayed at the Breakfree Moroccan before and we definitely will not be doing it again. In fact, I doubt we would take the chance of staying at any Breakfree property again. We chose this property as I am an ACCOR member. I may be rethinking that also in the future...

Best hotel at Surfers Paradise. Highly recommended- best view. Make sure carefully use air conditioning as it may frost your water in living room...

Amazing apartment, we loved being the bottom level as we could just walk out the door into the pool area. My kids had an absolute ball there. The security guard at night was absolutely amazing and friendly. He made sure the schoolies kept it down but everyone loved him. My kids still talk about how nice he was and friendly. Can't wait to come back!!

We just spent 8 nights here at the Moroccan, family of 8, we had the ground floor and we loved how we could access the pool so easy, it was walking distance to the shops. Will be definitely staying here again.

Just amazing. We stayed in a 3 bedroom apartment and we loved it. The view was next level, made it perfect. There was no aircon in our room but was told that due to height and location of the room we would have a beautiful cool breeze and it was - it was so cool.Location was everything we wanted close enough to the cavill avenue and right across the road from the beach.Decor is dated but nothing wrong with it and did not negatively impact our stay. Pools were great. Staff were great. Thank you.