Torquay Auto Services

I have been a customer at this place for years and put $1000's of dollars of business through their panel shop and services over the years.Now they are more focused on how straight their obnoxious sticker is your back window than the quality of work.I will NEVER go back and trust them with my car again.I have been trying to get the new bloke in the panel shop to do a quote for me for insurance since August last year. Back then he said come back in November, then he said after Xmas, then this week he said he had no time until July and I was better off going somewhere else. All I wanted was to get on the end of the queue and get the job booked in. Because of him I will now never get my car serviced there again. The old panel beater Stu was a legend and I am sure the place is suffering because he is gone. And the bloke running the place was just as miserably dismissive about wanting to help a loyal customer for years.

Have been to these guys a few times now for both general maintenance and body repairs. As a career mechanic myself I’m quite impressed with both sides of their business. Beyond expectations for quality, very accommodating for keeping to timelines and great attitudes from the guys. Great shop!

Very pleased with recent full service on my TritonThe mechanics took time to explain works carried out and made sure I was pleased with the resultsAlso organised ahead a full set of all terrain tyres to be installed on the day at a good price

They are AMAZING!! They always go beyond your expectations. They really do care about their customers. Highly recommend

I had a nightmare experience with my 2013 Ford Ranger when they fitted new springs and struts to the front end.The final price was way over the price they quoted (but they did give cash back after arguing) because they had trouble fitting the new suspension.They did not tighten both top shock absorber mounting bolts and even more extraordinary was that they left ALL CV joint boot clips undone.I was fortunate to find these problems straight away because, if I hadn't, the damage would have been horrendous. They fixed the problems the next day but it shouldn't have happened.The final nail was that over 6 months after everything was fixed, I found grease leaking from the front left CV boot - they inspected it and found it was split.A closer inspection showed it was most likely caused by a tool or implement (not a rock etc) as the damage was in two parallel lines about 13mm apart that ran across the boot (and not around the boot if it was stressed/faulty)They had removed the CV joint and the damage would have been done when trying to fit the suspension.Fortunately, Ford replaced the boot under warranty saying they would use benefit of the doubt" and good will because the damage looked like it was caused by an object not a faulty part!I found the front counter people at Torquay Auto generally polite and friendly etc but the mechanic they say is a Mazda/BT50 specialist is negligent and slack from my really bad experience.I'm very happy to have this published under my name and defend the facts...Torquay Auto was fortunate that Ford agreed to replace the part under warranty as I would have pursued them for compensation due to damage caused by their negligence.Treat TAS with caution and check work if you are able!"

Great mechanic. Gary is very helpful, always takes time to discuss the best option for repairs. A couple of times he has done small jobs and not charged me for them. Highly recommend

Thankyou so much to this company for helping me with my tyre today! Tyre blew out when I was driving to work, I pulled up at about 9am unsure on who could help me, and the lovely man at the front desk served me straight away! Was able to leave with a brand new tyre and stress free in about 15 minutes. Thankyou again! Definitely coming back and recommending to family and friends.

Good service. Knocked back a star because they always put a sticker on the windshield no matter how many times you peel it off.

Would not recommend. They called me to inform me my car needed one additional thing done above a regular service and quoted a price of what that would be so I agreed. When I arrived to pick up my car the bill was above and beyond what they had quoted because they had done other things to the car that I had not been told or asked about. They also put a Torquay Auto" sticker on my car without asking. Much cheaper and transparent to go elsewhere. Worst experience I've had."