Bupa Dental Geelong South

Do not use these guys. Absolute con. Took my daughter in for a check up today and asked the cost. I was told it wouldn’t be more than $100. Went to pay after the appointment and was charged $235 I asked what this was for as we were in there for less than 10 mins and was told it was for removal of calculus. What the hell!!!! Wasn’t told about this in the room. Disgusting money grabbing con.

I have been going to this Dentist for 4 yrs now and have never had a bad experience. Asmono is brilliant at what he does and always explains procedures to you and has a wonderful bedside manner. I was in the chair today for 1 1/2 hrs and never felt uncomfortable. The dental nurse Danielle was pleasant and had an exceptional bedside manner as well. They both made the experience more relaxing for me. 10/10 for them both. Thanks Asmono and Danielle.

DR Nas is one of the best dentist I have come across, very gentle and thoughtful when it comes to his patients. It is very hard to find a dentist who you can fully trust. I have done several expensive dental work and have been very happy with his work. Very efficient and they use the latest equipment that you even cannot even find in many dental clinics in Melbourne in their clinic. I travel from Melbourne to his clinic just for his great work. Fully trust him and more than happy to recommend him to anyone.

Extremely rude receptionist. I made an appointment for a general check up and clean. ( which I was told was somewhere around $60 and that I am covered for) Before making the appointment I made sure to call the dental to check if I’m covered or not. The receptionist over the phone confirmed I am so I went ahead with the booking. Upon arriving at the dental I was greeted by an extremely rude receptionist. Couldn’t quite catch her name. But it was on the 26th oct 2022 morning. Not only was she rude to me but she was rude to an old couple who walked in regarding an appointment and the way she treated them was disgusting. After I was told I was covered for my appointment and after I had everything done with the dentist and when going to the reception I was told I wasn’t covered and had to pay $230 for a 10-15 check up I had. I called twice to check if I’m covered and both instances they assured I am. The least they could’ve done is mentioned that upon arriving for my booking and after taking my insurance details that I’m not. They had 3 instances to double check if I’m not covered or not. The receptionist was on her own world and didn’t check anything. Steer away from this place and please find a proper receptionist!

I have attended this clinic for some time and recently had some extensive dental work done. I cannot speak highly enough of Nas and his team. From the reception staff through to the nurses and especially Nas the service has been absolutely topnotch. All staff are friendly, helpful and totally professional. Nas is patient, caring and an amazing dentist. Highly recommended.

I attended the clinic a few weeks ago and while I was sitting in the waiting room I witnessed the practice manger vaping in the reception area. I thought this was extremely unprofessional and in a healthcare setting I feel I should be taking this further. I few weeks prior to this I had an appointment and was told I needed to wait another 50 minutes as “our instruments aren’t clean and we don’t have any left”. I felt the nurse was very professional in telling me this information however for a large company I would of thought they would have enough instruments. I have attended this clinic for many years as I live close by and every time I drive past on Roslyn road I see the manager smoking in her uniform at the side door. I will not be returning to this clinic. I hadn’t posted a review until now as I needed help from my daughter to post a review.

After a dental appointment in November, I contacted the practice manager to raise some concerns I had around adequate information and communication as well as professional service. Bupa Dental have been very slack in responding to my concerns - both the Geelong South practice as well as Bupa's general complaints team. 2 1/2 months later I am still waiting to have these concerns addressed . Customer service does not seem to be a high priority.

I had not been to the dentist in years, but my dentist Laura and my nurse Carly were so warm and welcoming. I had two fillings done, and in the best possible way you can't even tell, they are flawless! I did have some trouble with my NIB card not working, but thanks to the practice manager Tiarn she had it sorted in no time completely stress free. The entire team at Bupa Dental Geelong South have been absolutely incredible and I will definitely be coming back.

I would give 0 star if I could, the receptionist Dianelle is extremely rude and bulling customers, she interrupted my conversation with another receptionist out of no where. And had the nerve of accusing me being rude. I had a feeling I was being racially targeted because I don't speak Aussie English. Pity I have to change clinic after many years going here.I just got off the phone with Bupa, and they confirmed that this clinic overcharged me for a clean up and check, I have both hospital and extra covers with Bupa, that means I shouldn't be paying, but they still charged me for the visit. It might have been intentionally done or not, can 't be sure, just can't trust this clinic any more.

Laura Malishev is fantastic — so gentle and thorough.