Shellharbour Family Healthcare

Think twice about using this practise. I paid a consultantion fee to see a doctor who referred to to have a scan, then they had the nerve to charge me again to give me the results over the phone.Absolutely discusting behaviour

This morn I arrived at 940 for a 10 appoint. Lined up where you usually do. All 3 staff ignored me. One guy just walked on to counter and she served him. Still waiting. One finally acknowledged me at 950. Not happy. So rude. Am I invisible!!!!!

I’m sorry for running late. This isn’t the first time unfortunately as I struggle with my adhd. However, to have my appointment cancelled without any message to inform me, and without anything on the website upon booking to indicate that this was a policy..I’m frustrated and desperate to see a doctor about my mental health.The receptionist was rude and awkward, made me feel instantly overwhelmed with how she spoke to me.

Giving a 4 star rating because my usual doctor and the surgery in general is great. Had to see Dr Hamut and he was so incredibly rude to me. Also kept looking at his computer and wouldn’t look at me. Kept getting distracted while on the computer and asked me the same questions over again. Then when I answered would get confused because he didn’t know what he asked me. Very unprofessional and rude.

Dr. Mutalip Hamut is one of the kindest, caring and most compassionate doctors. He has a great bedside manner and is knowledgeable.I always have a positive experience seeing him.Highly recommended.:)

More than 30 minutes on hold and receptionists wearing baggy blue masks as chin nappies" does nothing to give patients true service or confidence in a medical centre."

Dr Stewart is great after moving down and having some complex medical issues hes been great. Attentive and always follows up and through and takes good care of his patients Straight forward good Doctor who I find it easy to talk too thank you for all that you do .

Today I waited over an hour and a half for the GP to be told there was three patients in front of me the whole time. I called half an hour before my appointment too and still at that point there was three patients in front of me. So in over two hours three patients remained. I'm then told to wait in the doctors room with two under two year olds screaming as they're over waiting ... to continue waiting for over ten minutes. I ended up leaving after waiting 1 hour 45 minutes without even seeing the GP. I spend less time waiting to see my private OB down here. Will never be returning here.

The reception staff were absolutely during our first visit to the clinic. Couldn't be more impressed with the friendliness and professionalism they showed.I took my daughter to see Dr Mutalip Hamut who claims to be a child specialist. My daughter is on the spectrum and 8 years old. He was trying to look at her tonsils and after a bad experience a few days ago with a dentist was not willing to open her mouth wide. I was trying to demonstrate to her what to do while he impatiently waited and asked me to hold her while he looked. I would not do that as it would be very traumatising for her. He then proceeded to stick the tongue depresser in her mouth and tried to forcefully open her mouth which made her gag. He said that we had to hurry up because he had other patients to see and could not waste time. Excuse me, but we are entitled to our 15 minute appointment like everyone else and he literally spend 2 minutes with us. He gave up in a huff with my daughter.I was appalled at his attitude towards my daughter or any patient. You don't make them feel they are wasting your time and you need to have patience with children. I wouldn't take my children to see him again.

I need to say Thank You to Dr Mutalip Hamut. I am extremely grateful to have found a Dr that genuinely cares about his patients and their health. Dr Hamut is very thorough with both his examination and treatments. For the first time in over 15 years I finally feel as though I'm really being looked after and my overall health has already improved significantly. I owe it all to you Dr Hamut, Thank You.