Blue & White Dry Cleaners

I have used this service for over 20 years and in the last 12 months all processes have sadly deteriorated yesterday! I was assaulted by one of the driveway attendants who threw my alterations in my face. The manager never seems to be there these days and evrybody is rude and the quality most ordinary for the excessive prices charges..suggest finf another Dry Cleaner...

NEVER GO HERE!!!!They ruined my $300+ dress and didn’t have the decency to fix their errors or offer to pay for the replacement. The dress came in with a small stain on it, and it was returned with ink stains all of it. The icing on the cake was one of the straps was broken off of the dress, and pinned back together with a SAFETY PIN. I don’t understand how a business does not have the decency to own up to their mistake. They instead said that the ink stains could be removed by paying to dry clean them again. This woman is pictured in the dictionary next to the word INCOMPETENT. please save yourself the money and the heartache. If you like your clothes, go somewhere that won’t ruin them.0/10000000NEVER RETURNING

They have RUINED by gorgeous ETRO coat which I bought in the UK (approx $2000)! It was only needing freshened up and they have managed to put several bleached patches on it! I have been trying for over 3 months for them to sort out compensation through their insurance. I get no response from emails and have contacted them several times. I rang again today and apparently I will hear this afternoon...... Shocking service. Thing is, even if I do get the insurance for it - I can NEVER replace it! It was the perfect coat for weddings and fine dining. Very upset. The Neutral Bay Blue and White are not connected with this lot (just the name) - I hear they are excellent.

Incorrectly cleaned a very expensive rug causing damage. Do not use for rug cleaning

Will not be returning ever. I took in a very expensive dress and it was returned to me with ink stains all over the side. When I raised the concern they refused to take responsibility and said that I could pay to have it done again but that was all they would do. Incredibly rude and incredibly inconsiderate, the lady who appeared to be in charge snickering as I tried to understand what had happened. I do not recommend taking anything you care about there.

The worst of the worst. Avoid them at all cost.I've used Blue & White for the past 6 years. Expensive but convenient, never really had any issues until 3 weeks ago. Left one of my most priced Rhodes & Beckett shirts with them, even used deluxe handwash option. 2 weeks later, they claimed they cannot find it. After another week, still cannot find it. Instead of them updating me, I had to call back 6 times.Eventually, the store manager gave me 2 options, store credits or insurance claim form. They lost my shirt and they asked me to continue to use them or deal with their insurance company, what kind of customer service is that?Then, what is more enraging, is that instead of compensating me for the shirt of its original price $179 bought 1.5 years ago, they said the shirt is 2 years old

I have been a loyal customer for 10 years at this Dry Cleaners and in the past service has been excellent. Over the past 18 months things have got a lot worse. I used the shirt service frequently (weekly pre covid) and since then not as much. Before Christmas 22 I put in 5 shirts. Heard nothing for 2 weeks so stopped by. Got handed 2 shirts and my VIP" bag.... asked where the other three were.... they found two and brought them to me.. I took my 4 shirts did not pay and told them to call me when the last has been found and I will pay. Also told them to keep the VIP bag. 11 Feb 23 and no contact... I would not recommend this company..."

Sadly, After being a client for over 20 years, I will go elsewhere. A beautiful shirt was RUINED when cleaned (at $42.00 for DELUXE Cleaning). As if that wasn't bad enough, I was abused as a long term client when the day manager said the shirt was in that condition when it was brought in!) the trim on the collar was torn to shreds- who would wear that AND pay to have it cleaned? Such arrogance towards long term clients (I reminded her that my cleaning bills PAY HER WAGES!!!!)"

They ruined my overcoat !!My overcoat is brand new , I just want it look good before traveling to Europe next weekWant to clean but came back it look dirty worst then it wasThey Damaged my overcoatVery bad!!Never try this dry clean!!Bad bad Quality !!

Best never use this Dry Cleaners.They put a hole in my brand new Boss suit a few years ago and I thought I’d try them again with my wife’s jacket.Received the jacket back with dirty sleeves and tried to tell me it was perspiration. They offered to clean it again and it came back with the most horrible smell, similar to that of a clothing item being left damp for too long. They tried to tell me it was the dry cleaning fluid. No way! They said the smell would go in a few hours.The smell never left.Avoid them at all cost.