Picaluna Newcastle

When my beautiful mother passed away in March 2020 I knew that the one person I wanted to turn to, to help guide my family and I through such an emotional time, was Cheryl from Picaluna Funerals. I had no hesitation turning to Cheryl especially after getting to know her well as a celebrant colleague.At the time, we were all faced with the added stress of dealing with the harsh Government restrictions on the numbers of mourners allowed at attend a funeral. We have a large family and only 8 were legally allowed to attend. Thankfully Picaluna offer a live streaming service which was watched by family members here in Australia and around the world.Cheryl is a special lady who understands what families are going through and what they need during one of the most difficult times of their lives. Cheryl guided us with warmth and kindness; compassion and empathy and I will forever be grateful for the care I especially felt as we laid our mother to rest. Thank you Cheryl, I am so glad that our paths crossed.Kind regardsRita O'Reilly

Over the past three years, Cheryl has conducted three funeral services for members of my family. Cheryl is a delight to work with. Her caring nature and willingness to go above and beyond is a quality that is rare to find these days. Cheryl’s compassion, ‘can do’ nature where nothing is a problem, ensured that every detail was taken care of with professionalism and respect. Each service went without a problem and her caring nature was very much appreciated during these difficult times. Cheryl is a professional in the true sense of the word.

In October 2020 my much-loved father passed away. I'd known celebrant Cheryl Forbes for many years as a friend, and she had met my parents, so she was the obvious choice to officiate at his funeral. Her gentleness and compassion were genuine but with the professional overlay you only hope for. We also engaged Cheryl as the funeral director so she could bring in other Picaluna people too. The pricing was completely legible and transparent and Cheryl took us through every item in the quote in detail. Before, during and after the ceremony the tone was absolutely spot on for my father, my family and our friends. It was as beautiful, as sweet and as fitting as a funeral could be and we are all very grateful to Cheryl and Picaluna. I gladly recommend them.

I would highly recommend against anyone whom would consider utilising this organisation.Very poor communication from the organisation.During a traumatic time and lost of a loved one the last thing people should be concerned about is having to consistently follow up on a service.To then be further charged for services not provided ?I can only describe this as unacceptable.If you cannot act in a way that is inline with the expectations of the customer you need to rethink your business structure and customer approach.If I had less stars I would have given less