Eden Rise Pharmacy

I needed to get a copy of some old scripts the girl I dealt with was fantastic and provided me the information within a couple of hours. Thank you so much.

Pete and his staff are always so helpful and knowledgeable. Great asset to the area and our community. Thank you for all you do!

I only go here when I'm absolutely desperate, even though I literally live across the road. In the dozen or so times I've been they've stuffed up most of them. It's never been a straightforward service and it always takes ages. Painful.

Best Pharmacy I have been too. Been coming for many years for diabetes supplies and all other health requirements that come along and have found all the staff to be really knowledgeable, friendly and helpful.Recommend coming here if you like good service and people that care.

Ive been coming here for my medications for half a decade now and I've never been let down. everyone from the cashiers to the pharmacists have been lovely and informative; even taking the time to speak to me about any concerns i have about a medication etc. As someone who depends heavily on medication daily, its fantastic to know i have such a fantastic and helpful pharmacy.

I was there earlier today (23/11/21). I handed over my script at around 7:40pm and the pharmacist told me that it would take approximately 15-20 min for them to prepare the script . I went back to the place at 7:57 and roller door on Aldi side was closed. I knocked a few times staff inside saw me then looked away . I knocked again , they looked at me again me but did not open the gate even though time was 7:57, and they close at 8:00 .At this point I was getting a bit anxious as I needed the medicine . A passer-by told me to try the other gate on parking lot side . I went there and got in.I asked why they did not let me in. The pharmacy staff told me that they did not see me. Which I know is not true as I saw them looking at me when I was knocking . Secondly the lady behind the counter told me that they could not hear me knocking as there were music playing, again not true as there were no music playing.I get that staff can be exhausted end of the day. And level of customer service can deteriorate. But this is a systematic failure . Reasons below .1 . If the trading hour is till 8:00pm gats should be open till 8:00pm.2. If they accept my script they should practice care to supply my medicine . Medicine is a necessity , and given they got my script I cant get the medicine from anywhere else .3. There is a culture of lying in that team which is concerning . They knew that they were lying as a group but persisted on that strategy .

I've had very positive experiences with staff here; but unfortunately today (23 Dec) when I called the pharmacist around 7.45pm, he didn't want to answer my simple question can I give cough syrup with penicillin"

On World Pharmacist’s Day just wanted to say thank you for the ongoing great service we receive at Eden Rise Pharmasave. Pete & Steven and all the pharmacists are professional and always willing to answer questions and provide information about medications. Knowing that it’s a stressful time for retail with staff absences etc I always endeavor to leave my scripts ahead of time so that I don’t have to wait. On occasions when I have needed a script promptly I have never waited more than 15-20 minutes. I appreciate the one on one time they take with me in an already busy environment. Thanks team please know that we appreciate you.

More expensive than some other pharmacies but staff are helpful