Vicom Australia

Good people, great product amazing management and above all responsive to customer's needs. (posted on behalf of UBN Group)

Poor web page completely out of date, poor phone presentation you call the number and there is an automated answer who's voice says there is a new number and says it so FAST!!! That I had to call back 3 times to try and get it. When I finally got the number the automated answer said press 1 for reception or press 2 for service...HUH??? WHERE ARE SALES . Then I got given a mobile phone where I had to leave a message. Hopeless, and extremely hopeless for an IT company. No wonder they have had no reviews for the last 3 years. Vicom you were good. but you have gone the same way Dick Smith Electronics went. I am seriously thinking of placing my order with anyone but your company. Is anybody happy working there?

I recently purchased a Keithley DM6500 bench meter from Vicom New Zealand. Unfortunately it had been in stock a long time. The RTC battery was flat & could not be replaced without voiding the warranty. Vicom Australia became involved. They agreed to replace the unit with a new one, fresh of the production line with a full calibration certificate. As this took a few weeks, they sent me their demo unit to use in the meantime. I appreciate the team's excellent efforts to solve the problem.

Extremely bad customer service. I sent a splicer and cleaver in for a routine service. Finally I contacted them after two months it transpired not only had the service not been completed, they had lost a bolt from the cleaver making it useless. I was told my only option was to buy a new cleaver. Do not use this company, find a company with integrity.

Unable to support Bird products. I would give zero stars if I could. Have dealt with these muppets on and off for 20 years. Always disappointing. Poor/incorrect advice, dumb staff, 100% markup on material. Avoid.

Dealt with Brian, He was very helpful provided A + service