Yarra Valley Water

I reported a leaked tap on the flow meter over the phone on day one to Yarra Valley Water, and it was fixed on the following day! Cannot sing high enough for a company with great efficiency and effort. Happy customer!

A big shout out to the team from Urban Formula who are working in my street and came and turned off a tap that had been running for nearly 24 hours. I have a broken arm. They were very helpful and efficient.

Yarra Valley Water's customer service team are amazing! They ACTUALLY work and resolve issues! It's not like you open a case, and nobody gets back to you! I just received a call from a team member; he was following up to see if I was happy with the resolution. It feels like you are talking to real people who love their job!Last year I had another issue (our builder's fault), and they resolved it in no time!Another time I had a request, they resolved it in the first 5 minutes of the call.I can confidently say YVW is the only company I've dealt with in the past few years that I didn't have to explain my issue 10 times and didn't have to follow up to get a result! Thank you for being such a fantastic team :)

Our meter was buried and therefore was not read correctly yet they still expect us to pay 5x our normal bill even though we weren't even home for 2 months and therefore used no water whatsoever. We have had a plumber out to check for leaks of which there are none yet they still refuse to accept responsibility. Disgraceful.

They have always been really kind and helpful, they always come out straight away when I’ve made a call

Trying to get to a consultant on the phone line is quite difficult but we eventually got there after 5 attempts of pressing different options.The consultants are nice but you basically go through several dead ends to reach them. Please improve your call centre options and make consultants easier to access.

Worst customer service. Spoke to me like a robot, constantly repeating themselves and not actioning assistance,. Completely unhelpful. Water bill has more than tripled without any explanation nor change in our circumstances!

Living in this area for last 2 years, every month water issue. Before this was under south east water never have any issues. It’s too much. Do your job, start with no standards.