HealthSmart Pharmacy VCCC

Great that they are open late but there is always a queue at night as only ever 1 person working. Expect to wait 30+ minutes to buy anything, even if you’re not getting a script filled.

I used to go here all the time. Great pharmacist, warm customer service. Recently though, there’s a new pharmacist on duty. I was shocked at how rude she was. After taking my script, she said to a pharmacy-student who was observing, “can you do customer service today? I’m sick of dealing with customers” while I was still standing there in front of her. I did not understand what would have provoked this comment. Perhaps it was a patient she served before me. Later, after handing me my medication, she walked away without even asking if I had any known allergies, or taking other medications, etc, which I would normally expect to be the basic and key patient care professional questions from a pharmacist. Luckily the checkout staff were nice, and saved this review from landing at 1 star for me.

Anne, Michael & Mon, if I could give you more than 5 stars I would. What an amazing experience I had coming to your pharmacy. Peter MacCallum should be honoured to have such caring & dedicated staff working in their Hospital.

Received excellent customer service from Monique especially regarding Boody eco clothing/sleepwear! She knows products well, very good communication skills!

Went in and brought Snuzaid Tabs 50mg the other night due to the heat wave. The tan kicked in after about an hour got a good sleep. The recent 2 nights I’ve had 1 each night before trying to get some rest but that didn’t help. I’ve just had another tab around 10pm I don’t feel tired or restless, my appetite opened up but my attention span is reduced to few seconds. Normally my attention span is about 45-50minutes.

I have been grateful for sam for helping me in finding the right vitamins for my pregnancy duration i went early morning with the crazy heartburn and he went beyond to help and ensured I’m looked after its a blessing to have 24/7 pharmacy opened in city for urgent medication highly highly recommend this pharmacy and kudos to wonderful staff

Lauren has been so helpful to me and my family during a very difficult time. She has gone above and beyond every time I have spoken to her (both in person and over the phone). Lauren is kind, creative and able to support people in crisis or when you need things urgently with such ease and grace. Ask for her next time you are in!

There are different types of theft, but this pharmacy is professional and theft is in the field of children. Children’s materials must be at the usual price, but here the situation is different. The usual price for Aptamil Gold colic &constipation is 31.49$ but here it is 38,95$

Any business operating 24hrs is greatly appreciated.Thankful to be able to use this pharmacy a few times in need after hours.Emergency products by uber at 1:30am-arrival time roughly 1hr 10m$15.70 for item original cost $11.99Delivery fee $8.99

*edited review*I take back what I’ve said. I went back today, and apparently there are a few pharmacists that seem quite slow, maybe cause they’re new or just clueless/anxious. But when I was there today there was another guy pharmacist that took over my matter. He was very professional and friendly! Still moving my supply for the long term though cause it seems like this pharmacy isn’t used to staged supply. But this pharmacy is pretty good at other things as they’re 24 hours.A feedback would be: some pharmacists are slow - as I’ve stated in the original review, the lady seemed confused and unaware of her surroundings, took her quite long and a few debates before she realised that my doctor has sent them a letter. But other ones are really good in terms of customer service.Original review:Went in to pick up my medication transferred from another pharmacy (as my doctor asked me to do)- and this old asian lady with glasses pharmacist INSISTED she hasn’t gotten anything from my dr while I can see MY MEDS sitting on the cabinet alongside my drs letter. She proceeded to look through the email and finally found my drs email. Embarrassed as she should, she REFUSED to give me my medications saying she “need to confirm with my previous pharmacy if this is the right pick up time”. LIKE HELLO LADY? You’re lucky I’ve got one spare meds at home, otherwise I would be across the road in the ED due to your negligence and hostility. I went in at 11:30pm 17/3/2023 (please look up the shifts and re-train the lady there). I thought this pharmacy was pretty good before, but after getting served by this lady my expectation just dropped. Looking to move my medications to another pharmacy.