Hairhouse South Yarra

The most friendly and beautiful staff, made me feel so comfortable and confident!I received the highest of quality service on Friday 03/06 when my hair was transformed. The 3 lovely ladies working went beove and beyond for me and all chipped in to help speed up the progress.My hair feels so much more healthy and i am so greatful for the wonderul job that was done

Small shop, but it provides really great products for your haircare!

I have always gone to hairhouse warehouse in chadstone and Richmond and received so much help and that is not my experience at the south Yarra store. The assistants seemed really judgmental and it’s almost like they wanted me to feel embarassed and stupid!! On top of that, they talked me out of getting the product I know I wanted and I felt pushed into buying something extremely different. I left the store feeling like they’re about to talk about me when I’m gone.

Extremely rude manager! I scheduled a haircut in and was greeted with a lovely hairdresser! She told me once it dries naturally I could come in for a touch up around the frame of my face as sometimes it can dry differently. I called again to follow up on this and the manager was extremely rude on the phone, so much so I was nearly bought to tears and feel I can’t go back to the store again so I will have to pay somewhere else for a touch up. Really lovely hairdressers though but a horrible experience with that manager

I went to Hairhouse Warehouse two days ago. I was there for a free visit, because they didn’t listen to me on my first visit.I told them I didn’t want red hair. I wanted lots of blonde streaks.I was there for hours and walked out with with dark red hair. No more. They must have loads of dark red dye to get rid of. Never again.No stars from me.Apparently I have to put one star or it won’t be sent.

I was greeted and asked what i was after, i told her i am after blue hair dye and instead showing me what they got she keep saying she wont recommend any eventho i saw heaps blue colour there. I mean i know i only do it for fun not a pro hairdresser but i still deserve the customer service dont i?

Friendly service and good range of hair products

Going to Hairhouse warehouse has always been a place i went to get advice when i want to do things myself. I don't like going to the salon, and spending $100's and multiple session to get what i want, so i like to do things myself. I've been wanting to go blonde, and i've done so much research, and i know what I'm getting myself into - i went to South Yarra HHW to get some advice on products on Saturday - the girl i spoke to was great, and gave me some tips, and we decided i would do a test strand and come back to work out how much I could lift - i came back on the Saturday and the only lady was there was terrible! As soon as i said im gonna lighten my own hair the look of judgement and distain came across her face made me feel really uncomfortable. I showed her the test, and she suggested a colour remover first, and said thats what she uses but her hair was orange and not nice. She wasn't helpful at all and made me feel really cheap. Thats not what customer service is about. I wont be back.

EDIT: I use to go here every week to have my hair done (straighten) until they got a new hairdresser, who did my hair and after 30mins my hair was curly and puffy and terrible. Not okay, she rushed me in and out within 20 minutes when it usually takes almost an hour to do my hair(which is down to my butt)Probably won't visit here again or until they have a new hairdresser

Terrible customer service. I bought an expensive straightener that the sales lady sold me and promised would work and tried it once it was awful did not work on my hair. Return policy says I can get a refund if it does not fit my needs or faulty and they refused to honor that or work with me. Worse straightener and I paid well over $200 and tried it once and returned it in two weeks. Do not recommend any hair products or this place. Return policy is not truthful.